Hitesh Khatpalani

CEO

Bengaluru, Karnataka, India12 yrs 3 mos experience

Highly Stable

Key Highlights

Proven track record in scaling technology platforms.
Expert in building high-performing product teams.
Significant contributions to e-commerce and telecom sectors.

Stackforce AI infers this person is a Product and Engineering Leader in E-commerce and Telecom industries.

Contact

Skills

Core Skills

Product ManagementLeadershipUser ExperienceTeam Leadership

Other Skills

Agile MethodologiesAnalysisBusiness AnalysisCC++Customer ExperienceData AnalysisData StructuresGrowth StrategiesMatlabPerformance ManagementPlatform DevelopmentProject ManagementSocial MediaStrategic Planning

About

Highly accomplished and results-driven Product and Engineering Leader with extensive experience in scaling technology platforms, building high-performing teams (including manager-of-managers structures), and driving significant business growth. Proven track record in marketplace platforms, app experience optimization, and strategic product development across leading e-commerce and telecom sectors.

Experience

Bt group

Head of Product - Platforms & Commerce capabilities

Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

As Head of Product - Marketplace Platforms at British Telecom, I'm currently driving the strategic vision for BT's non-telco revenue growth, pioneering transformative marketplace platform capabilities from the ground up. My leadership was instrumental in scaling the India product and engineering team from a single digit to a substantial size in under a year, demonstrating a proven ability to build and lead high-performing teams at scale. I've consistently delivered considerable cost savings, significantly improved conversion rates, and drastically reduced order jeopardy scenarios, showcasing strong execution and a relentless focus on customer experience

LeadershipPlatform DevelopmentStrategic PlanningProduct ManagementAgile MethodologiesUser Experience+1

Flipkart

Director of Product Management

Jan 2018 – Jan 2024 · 6 yrs · Bengaluru, Karnataka, India

▪ Heading app experience product team to build a world class app for our customers
▪ Leading a team of 10 product managers to drive key business and tech metrics for the platform
▪ Driving app optimization & rapid product experimentation to maximise conversion across shopping funnel
▪ Built the growth hack team from scratch and resurrected the product function for the core apps team
▪ The team is consistently the largest contributor to Flipkart’s incremental monthly active customers
▪ Positioned Flipkart superior to its peers in terms of key vitals like app size, crash rates, ANRs, load time
▪ Seeded vision & strategy for low code platform to enforce standard design language and drive efficiency
▪ Ran trustworthy experiments at scale to challenge status quo and generate business goodness
▪ Lead app refresh across the funnel to drive consistency and coherency during the shopping journey
▪ Shaping app experience strategy to improve efficiency, agility, perception, measurement and performance
▪ Heading AB council and solving for the culture of experimentation and observability across Flipkart

Product ManagementUser ExperienceData AnalysisAgile MethodologiesGrowth Strategies

Ola (ani technologies pvt. ltd)

Senior Product Manager

Apr 2017 – Jul 2018 · 1 yr 3 mos · Bangalore

▪ Leading customer loyalty and subscription charter for Ola Cabs to ensure continued momentum for growth
▪ Improving booking frequency of users and app conversion funnel by getting more share of wallet
▪ Reducing burn by creating right discounting products to ensure PnL neutrality along with growth
▪ Coordinating with business, marketing, engineering, design and other product teams to deliver the best in industry products at Ola
▪ Leading three flagship loyalty products at Ola – Select, Cab Pass and Auto Pass
▪ Improved customer booking frequency by 60 percentage and app conversion funnel by 500 basis points
▪ Implemented 2FA to safeguard Ola users against the partner frauds resulting from account takeover

Product ManagementData AnalysisUser Experience

Flipkart

Associate Product Manager

Jun 2014 – Sep 2016 · 2 yrs 3 mos · Bengaluru Area, India

. Responsible for creating product strategy, vision and roadmap and execute on them
. Partner across functions to deliver enduring product solutions for complex business challenges
.Leading product development for planning products related to inventory forecasting, placement and health to improve Flipkart’s customer experience by improving regional utilization and service level agreements
. These planning products helped in improving regional utilization for different business units of Flipkart in the range of 500 to 1200 bps with electronics showing highest improvement
.Spearheaded SuccessFactors and Greenhouse implementation across FK to improve employee experience

Product ManagementData AnalysisUser Experience

Ing vysya bank

Team Lead

May 2013 – May 2014 · 1 yr · Bangalore

▪ Leading alternate channel team to provide internet banking and credit card services to the customers
▪ Coordinating with business, technology and vendor teams to reduce TAT & improve customer experience
▪ Spearheaded a project “Technology Game Changers” for automation of retail banking operations
▪ Received Overdrive award for successfully launching and streamlining credit card operations of the bank

Team LeadershipProject ManagementCustomer Experience