May 2023 – Nov 2023 · 6 mos · Bengaluru, Karnataka, India · Remote

Nov 2021 – Apr 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• At FamPay, I lead the QA engineering charter — driving strategy, building strong teams and ensuring every release meets the highest quality standards.
• Define QA vision, roadmap and best practices to keep quality at the center of product development.
• Hire, mentor and manage QA engineers, helping them grow into full-stack quality contributors.
• Establish robust testing processes and build automation frameworks to scale efficiently.
• Oversee test planning and execution to ensure critical coverage and reliable product releases.
• Collaborate closely with product, engineering and operations teams for seamless delivery.
• Track key metrics and manage risks to improve quality continuously and proactively.

Oct 2020 – Oct 2021 · 1 yr · On-site

• Managed QA for CRM Services & Products (Post-Order Experience)
• In this role, I managed the QA charter for CRM systems(Post Order experience like Track screen, OMS) ensuring post-order services were reliable, scalable and customer-friendly.
• Built and led CRM QA teams — handled hiring, mentoring and performance management.
• Defined QA strategies and comprehensive test plans tailored to product requirements.
• Oversaw functional, regression, performance, end-to-end and integration testing to ensure quality across services.
• Designed and implemented automation frameworks (TestNG, Java HTTP client) and reduced dependencies using Wiremock to improve efficiency.
• Managed defect lifecycle — streamlined tracking, prioritization, and resolution in collaboration with dev and product teams.
• Partnered with product, engineering and support teams to align on quality goals and drive continuous improvement.
• Reported on quality metrics to highlight progress, risks and improvement areas for stakeholders.

Mar 2019 – Sep 2020 · 1 yr 6 mos · On-site

• In this role, I focused on leading and improving the testing of CRM services and products, worked closely with engineering and product teams to deliver reliable, high-quality solutions.
• Highlights of what I did:
• Led large-scale QA programs across backend and frontend teams, using Agile Scrum and OKRs to keep projects on track.
• Guided and supported SDETs and vendor QA teams, building strong collaboration and driving successful results.
• Planned and executed test strategies end-to-end from design & execution to reporting & reviews, making sure releases met quality standards.
• Monitored and shared QA metrics to give clear visibility into project health and drive continuous improvements.
• Managed and maintained the test infrastructure (EC2, Redis, Kafka, databases, configs), ensuring smooth and reliable environments.
• Ran different types of testing ”functional, integration, system, UAT” to validate features and requirements.
• Helped product and engineering leads run Scrum ceremonies, sprint planning and execution for better alignment.
• Performed performance, scalability and stress testing with JMeter to uncover bottlenecks and optimise system performance.
• Set up A/B testing for multi-tenant systems to gather insights, improve user experience and support product decisions.

Oct 2018 – Mar 2019 · 5 mos · On-site

Mar 2016 – Oct 2018 · 2 yrs 7 mos · On-site

• Focused on ensuring end-to-end reliability across Order Management, Fulfilment and Finance platforms through comprehensive testing and process improvements.
• Key contributions:
• Created and executed test plans and scenarios to ensure thorough coverage and quality.
• Collaborated with developers to identify and resolve issues quickly.
• Managed full release cycles, ensuring smooth and timely deployments.
• Conducted extensive API and microservices testing for functionality, integration and performance.
• Validated databases and stored procedures for data accuracy and consistency.
• Applied RabbitMQ and Kafka knowledge for seamless data integration.
• Maintained stable UAT/Staging environments for reliable testing.
• Reviewed automation code and built end-to-end API automation using Java HTTP client.
• Performed non-functional testing to validate API performance benchmarks.

Nov 2015 – Mar 2016 · 4 mos · Bangalore · On-site

• Ensured the delivery of high-quality products for QuikrJobs, the largest platform connecting job seekers with opportunities, helping millions search and filter jobs across full-time, part-time, internships, freelancing and work-from-home categories.
• Key contributions:
• Designed and executed detailed test plans and scenarios to validate functionality and user workflows.
• Applied Agile Scrum practices to manage testing throughout development, improving efficiency and consistency.
• Replicated issues, filed clear bug reports and worked with developers to resolve them quickly.
• Conducted API testing using Postman, Advanced Rest Client and automated frameworks like Rest Assured with TestNG.
• Deployed and monitored code via command line to ensure smooth system operations.
• Led in-house and vendor QA teams, managing task allocation, progress tracking and delivery ownership for sprints and releases.

Jan 2013 – Nov 2015 · 2 yrs 10 mos · Bangalore · On-site

• NBC Universal — Senior QA Engineer (1 Year) :
• Tested large-scale content-based web applications, focusing on functionality, performance and user experience while supporting fast-paced Agile development cycles.
• Flipkart — Senior QA Engineer, Seller Platform (2 Years)
• Led QA efforts for the Flipkart Advantage team, setting up processes, introducing automation and ensuring high-quality releases across web apps, microservices and monolithic systems with a focus on performance, scalability and user experience.
• Key Responsibilities:
• Built and executed detailed test plans for multiple projects to ensure full coverage and quality.
• Designed test ideas and scenarios to validate functionality, performance and scalability.
• Performed manual testing in Agile Scrum cycles and automated backend APIs using Java, TestNG and Rest Assured.
• Automated end-to-end testing for content-heavy websites with Selenium to reduce manual effort.
• Conducted API testing using Advanced Rest Client and maintained robust test infrastructure (Redis, databases, configurations).
• Managed full release cycles and coordinated with cross-functional teams for smooth deployments.
• Ran load and stress testing with JMeter and applied workload distribution models to simulate real-world traffic.
• Worked closely with developers to identify and resolve issues, ensuring defect-free releases.

Oct 2011 – Jan 2013 · 1 yr 3 mos · Chandigarh Area, India · On-site

• As a Senior QA Engineer focused on ensuring software quality through hands-on testing, attention to detail and problem-solving. Delivered reliable releases by validating functionality, performance and user experience.
• Key contributions:
• Created and executed test scripts for client-server and web apps across regression, functional, performance and stress testing.
• Designed test cases with strong coverage and maintained clear test documentation.
• Performed performance and load tests with JMeter to assess system stability.
• Collaborated with cross-functional teams to resolve defects quickly.
• Suggested improvements that enhanced QA processes and efficiency.

Jun 2010 – Oct 2011 · 1 yr 4 mos · Panjim, Goa · On-site

• Tested websites and mobile applications across Android and iOS, ensuring functionality, performance and stability.
• Key Responsibilities:
• Created detailed test cases to cover all scenarios and requirements.
• Executed manual tests and verified functionality and performance.
• Reported and tracked issues using Jira throughout the software lifecycle.
• Participated in SCRUM calls, collaborating closely with cross-functional teams in an Agile environment.
• Prepared test reports, providing stakeholders with clear insights on quality and defects.
• Conducted regression testing to maintain software stability and integrity.
• Applied industry-standard QA methodologies while staying updated on emerging trends and technologies.