Mandeep Singh — Director of Engineering

CI/CD Tech :- Gitlab CI pipelines and Jenkins pipelines Database:- MySQL, Mongo, Redis, Aerospike, Cassandra, Elasticssearch Tools:- Jenkins, JIRA, Bitbucket, Postman, New Relic, JMETER, Zephyr, Swagger, TestRail, TestLink, Charles, Confluence, IntelliJ, AI tools - ChatGPT and GitHub Copilot Automation Tech Stack:- TestNG, BDD(Cucumber), Appium, Selenium, RestAssured, Wiremock, BrowserStack, LambdaTest, Unix shell script, Java, Jacoco, SelectorsHub, maven, git Applications Tech Stack:- mweb, Native and hybrid mobile apps for Android and IOS, Microservices, Kubernetes, Kafka, RabbitMQ, AWS(EC2 and S3), Grafana, Kibana, Firebase, Docker Technical Skills:- • Good Experience in QA Automation framework setup and Improvements in Automation Framework • Mobile app Automation-Native/hybrid/mweb of Android and iOS application using Appium • Proficient in REST API automation using RestAssured and Web UI automation using Selenium • Improvement in Automation Code Coverage using Jacoco • Performance Testing of Rest API’s and Reviewing Performance Test Results • Good Experience in Microservice Architecture, Kubernetes, Docker, AWS Cloud, Kafka, RabbitMQ , Debezium • Production deployment and Post release monitoring using various tools like Grafana and Kibana for BE server analysis and Google Firebase for mobile apps • Expertise in Functional, Integration, E2E, UAT and Regression Testing • Improve QA processes to deliver best quality releases with efficient QA utilisation by adopting Test Pyramid and Shift Left approaches • Test Environment Setup, Managing Test env’s and Analysing Production issues Project Management Skills:- • Test planning, Requirement analysis of all tasks and sharing Test estimates, Program Management, Project Management, preparing Test status reports • Create and execute Test plan with appropriate Test strategy for sprint features • Leading E2E Releases, Risk Analysis and Mitigation, Helping Team members • Working on Agile Methodology for completion of complex deliverables/Release • Creating Reports and Dashboards in JIRA for Bugs and Sprint tasks • Strong Analytical, Problem solving, Team Management and Leadership skills

Stackforce AI infers this person is a QA Automation expert with a strong focus on AI-driven testing in the SaaS industry.

Experience: 18 yrs 8 mos

Skills

Qa Automation
Project Management
Ai-driven Testing

Career Highlights

Led transformation to AI-driven testing practices.
Reduced production defects by 30% through innovative strategies.
Expert in QA Automation across diverse tech stacks.

Work Experience

Sutherland

Senior Director Quality Assurance (2 yrs 2 mos)

Paytm

Director of Quality Assurance (2 yrs)

Lenskart.com

Quality Assurance Engineering Manager (4 yrs 8 mos)

Snapdeal

QA Lead (1 yr 11 mos)

Amdocs

Senior Subject Matter Expert (5 yrs 1 mo)

Accenture

Software Engineer (2 yrs 9 mos)

Education

Bachelor of Engineering (BE) at Thapar Institute of Engineering & Technology

Mandeep Singh

Director of Engineering

India18 yrs 8 mos experience

Highly StableAI Enabled

Key Highlights

Led transformation to AI-driven testing practices.
Reduced production defects by 30% through innovative strategies.
Expert in QA Automation across diverse tech stacks.

Stackforce AI infers this person is a QA Automation expert with a strong focus on AI-driven testing in the SaaS industry.

Contact

Skills

Core Skills

Qa AutomationProject ManagementAi-driven Testing

Other Skills

AI initiativesAPI AutomationActiveMQAerospikeAgile MethodologiesAmazon Web Services (AWS)Automation TestingAutomation framework setupBitbucketCRM TestingCassandraCharlesConfluenceCross-functional programsDefect triage

About

Experience

Sutherland

Senior Director Quality Assurance

Jan 2024 – Present · 2 yrs 2 mos

Leading QA team for Tracfone/Verizon customer
1) Define and drive the project’s software testing and quality assurance strategy, aligning with overall business and technology goals.
2) Lead the transformation from manual to intelligent, automation-first, and AI-driven testing practices to accelerate delivery
3) Oversee all aspects of test planning, execution, and reporting for cross-functional programs across different geographies.
4) Build, mentor, and inspire high-performing testing teams, define competency frameworks, training plans, implement AI initiatives
5) Define and monitor enterprise testing KPIs (defect leakage, automation coverage, test cycle efficiency), using insights to drive continuous improvement initiatives.
Implementing AI/ML initiatives to improve Quality and Speed
1) Worked on RAG (Retrieval Augmented Generation) to convert historical defects, RCA, and test artifacts into actionable QA intelligence by enabling test prioritization, escaped-defect prevention and risk-based testing. It helped in highlighting recurring defect patterns, test coverage gaps, and historical failure trends- contributing to reduced production defects by 30%
2) Worked on RAGAS framework to test RAG pipeline and improve its accuracy by checking different metrics like context precision, context recall etc
3) Created Agentic AI and multi-agent AI systems using Database Agent, REST API Agent, Browser Automation Agent, and Excel Agent for complete end-to-end automation without human intervention using AutoGen framework and MCP (Model Context Protocol)
4) Implemented Auto healing in Automation framework using Testim Self Heal API to reduce test flakiness
5) Utilized Playwright AI agents for Auto test design, Automation and Self Healing to reduce manual testing efforts
6) Utilized LLM-based tools (ChatGPT, Gemini, Claude) to accelerate test design and exploratory testing insights, and GitHub Copilot for faster coding which reduced manual effort significantly

QA AutomationAI-driven testingTest planningCross-functional programsKPI monitoringProject Management

Paytm

Director of Quality Assurance

Dec 2021 – Dec 2023 · 2 yrs

Implemented QA and project management best practices, resulting in a 30% increase in project delivery efficiency
Working as a technical lead for engineering projects, providing expertise in QA Automation and managing multiple projects simultaneously
Devising best testing procedures and strategies and getting those adopted through right documentation, guidance and mentorship in Functional and non Functional Testing
Lead and manage the full lifecycle of complex technical projects, ensuring delivery on time and within budget.
Collaborate with cross-functional teams, including engineering, product and business to define project scope and requirements.
Develop and maintain project plans, timelines, and budgets to track progress and identify potential risks, providing clear communication to stakeholders and leadership.

QA AutomationProject ManagementFunctional TestingNon-Functional Testing

Lenskart.com

Quality Assurance Engineering Manager

Apr 2017 – Dec 2021 · 4 yrs 8 mos

1) Automation framework set up for Rest API, Web and Mobile App Automation
2) Collaborated with Product to gather requirements, define project scope, and manage expectations, studying product and consumer requirements thoroughly
3) Implemented automated testing processes, reducing testing cycle times by 30%
4) Conducted risk assessments and implemented mitigation strategies to ensure project success
5) Team Mentoring, Continuous learning, Innovation, learn and implement latest tools and technologies
6) Tc review, code review, enhancing Automation Framework
Other tasks:-
1) Led end-to-end SAP testing lifecycle covering unit, integration, regression, and UAT for global S/4HANA implementation.
2) Validated 50+ business processes across FI, MM, and SD modules, ensuring seamless migration from ECC to S/4HANA
3) Designed automated regression suite using Tricentis Tosca, reducing test execution time by 60%
4) Coordinated defect triage meetings with SAP functional and BASIS teams, achieving 98% defect closure before go-live
5) Conducted Fiori UI, authorization, and performance validation across 100+ custom and standard applications
6) Supported data migration testing by verifying master and transactional data between legacy systems and S/4HANA
7) Created reusable test assets and traceability matrices aligned with SAP Solution Manager.