Shivam Singla

QA Manager

Gurugram, Haryana, India10 yrs 7 mos experience
Highly Stable

Key Highlights

  • Over 12 years of experience in QA management.
  • Expert in driving automation for diverse applications.
  • Proven track record in optimizing QA processes.
Stackforce AI infers this person is a QA Manager with expertise in E-Commerce and Fintech automation testing.

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Skills

Core Skills

Qa ManagementAutomation TestingTest Management

Other Skills

API TestingAgile MethodologiesApache KafkaApache POI APIAppiumAutomationBackend Api Automation testingBackend TestingBugzillaCI/CDData Driven Test Automation FrameworkData Driven TestingData ValidationDatabase TestingElasticsearch

About

Having 12+ years of experience as QA Manager, QA Automation Manager in E-Commerce, Fintech, Payments, Finance, Travel and Telecom domains Extensive experience in setting up and driving engineering COE at org level, Tech Initiatives, Mentoring larger QA teams Driving Automation for backend microservices APIs, mobile Apps and Web Apps on framework Rest Assured, TestNG, Appium, Selenium with Java Standardizing and setup test processes, automation best practices, driving QA innovations in SAAS and TSP projects Driving and implementing test plans, test strategy, identify QA resources and cost for test projects Implementing AI tools (copilot, ChatGPT) to speed up the requirements to tech design, writing code, creating utils, writing JUnits, Test Case creation, generating automation scripts/code and production monitoring in SDLC pipeline CI/CD pipeline integration for code check-in, automation execution, production deployment and monitoring Driving cost saving charter to optimise infra usage with continuously analyse applications hence saving overall operational costs Recruitment, supervision of QA Engineers, QA Leads, driving yearly reviews, appraisals, one-o-ones for continuous improvement

Experience

Zinnia

QA Engineering Manager

Feb 2025Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

  • ● Heading the QAs teams of 12+ members for multiple modules like
  • Transaction Onboarding, Zinnia Live, BPM and Zahara modules for
  • clients like Farmers, Everly and Wellabe
  • ● Setting up of Processes for tracking sprint deliveries and production
  • monitoring with Jira sprint tasks boards and dashboards
  • ● Responsible for Functional and Automation testing team for the end to end
  • product testing including all above modules
  • ● Script creation with Selenium, Java, Rest API, script review and pipeline
  • setup for CI/CD with jenkins
  • ● Defining test strategy and test planning for upcoming roadmaps and
  • deliverables
  • ● Recruitment and hiring team members for testing team, yearly appraisals,
  • performance monitoring
  • ● Biweekly 1-1s with team members for continuous improvement and feedback
  • ● Driving Daily bug triage and weekly training sessions for knowledge transfer, functionality understanding for team members
UI AutomationTeam BuildingRest Assured API TestingTeam ManagementRecruitingBackend Api Automation testing+7

Paytm

4 roles

QA Manager

Promoted

Apr 2023Aug 2024 · 1 yr 4 mos · Gurugram, Haryana, India

  • Heading the QAs teams of 10+ members for multiple modules like Fastag, Parking system, Inventory System, Rupay Acquiring, NCMC, Wallet and EV project
  • Setting up of Processes for tracking sprint deliveries and production monitoring with Jira sprint boards and dashboards
  • Heading team to achieve increment progress from 0% to 100% Automation coverage, Jacoco(code coverage tool) with 95+% SR across micro services on daily job run
  • Achieved the parallel automation with dev cycle to implement the left shift approach(Automation first approach) and reduce the test life cycle delivery time
  • Creating test strategy for end to end testing and product delivery for sync and async systems using kafka, redis, Mysql, ES
  • Sprint planning along with product, dev and project management teams to prioritise, provide Dev/QA estimates, delivery date and resources optimisation
  • Adoption of AI tools like ChatGPT and Co-Pilot in Test Life Cycle for creating PRD to TCs, TCs to Automation Scripts, Improvement in test scripts, code review etc to increase team productivity by 30% and significantly improve accuracy of TCs
  • CI/CD setup achieved for production deliverables and continuous monitoring
  • Post production sanity and monitoring via automated scripts, prometheus and grafana
  • Reduced infra cost by 35% by continuously analysing and improving application stack and optimising infra
  • Heading the common QA intern’s training program to train them on initial java learnings,
  • automation framework, QA processes, sprint processes, in-house tools usage for testing,
  • test management tools.
  • Driving weekly triage and training sessions for knowledge transfer, functionality understanding for team members
  • Monthly 1-1s with team members for continuous improvement and feedbacks
ISO8583Test ManagementPython (Programming Language)Apache KafkaRedisWhite Box Testing+4

Sr QA Lead

Aug 2021Mar 2023 · 1 yr 7 mos · Gurugram, Haryana, India

Python (Programming Language)

QA Lead

Apr 2019Jul 2021 · 2 yrs 3 mos · Gurugram, Haryana, India

Python (Programming Language)

Sr. QA Engineer

Aug 2018Mar 2019 · 7 mos · Gurugram, Haryana, India

  • Design and write maintainable automated test scripts using Java, Maven, Jenkins, TestNg.
  • Demonstrable programming skills using JAVA, Selenium WebDriver, TestNg/Junit.
  • To be flexible and adapt to project priorities and processes and ability to meet deadlines.
  • Work closely with development and project team members globally to deliver high quality solutions to aggressive time frames.
  • Setup processes for CI/CD with tools like Jenkins, Maven etc.
  • Design and write maintainable automated test scripts using Java, Maven, Jenkins, TestNg. - Demonstrable programming skills using JAVA, Selenium WebDriver, TestNg/Junit. - To be flexible and adapt to project priorities and processes and ability to meet deadlines. - Work closely with development and project team members globally to deliver high quality solutions to aggressive time frames. - Setup processes for CI/CD with tools like Jenkins, Maven etc.
  • Skills: Test Management · Apache Kafka · Redis · White Box Testing
Test ManagementRest Assured API TestingPython (Programming Language)REST APIMobile AutomationJava+2

Hcentive, inc.

Sr. QA Engineer

Apr 2017Aug 2018 · 1 yr 4 mos · Noida, Uttar Pradesh, India

  • Customer insights and market intelligence SAAS platform
  • Organise existing and introduce new solutions and practices in product management, release management, test strategies, issue tracking.
  • Organize, lead and execute releases to stage and production environments. Utilizing AWS web services.
  • Built up test automation framework from ground up for Web client using Selenium WebDriver, Java, TestNG, Maven, RestAssured.
  • Discovery phase to find proper solution for current development and deployment process for Android native app. Implementation of automated acceptance suite. Utilizing Selenium Web Driver, Appium, UIautomator, Jenkins.
  • Introduced automated acceptance test suite for core components and functionalities which helped to reduce efforts of manual testing and speed up a process. Further development of regression suite.
  • Develop framework as more resilient with Page Objects and Page Factory, setup and cleaned up application data via Rest APIs which helped to make tests more stable.
  • Work on automation of web services via RestAssured library which helped to reduce number and speed of functional UI tests in Selenium.
  • Setup of Jenkins server and running test job after each deployment to master branch and including all screenshots, html reports, logs as artifacts.
  • Introduced implementation of best QA practices as build regression testing, acceptance testing, feature or fix verification, API testing, data validation, post release verification and analysis.
  • Improved communication process between development department, product and customer services by speeding up issues delivery, addressing issues/questions to proper department, fixing and solving, further acceptance and verification.
Test ManagementApache KafkaRedisWhite Box TestingElasticsearch

Snapdeal

SDET2

Jul 2016Mar 2017 · 8 mos · Gurugram, Haryana, India

  • Role:Automation and Manual Testing
  • Responsibilities
  • Automation of Price Simulator,Scheduler,Scraper,Dashboard using selenium and JAVA
  • Backend and API testing using MySQL and JAVA Postman,Server Logs,Unix commands
  • Frontend UI testing of price simulator and dashboard
  • Writing and executing test cases on JIRA using Zepyr tool
  • Following Agile scrum methodology for testing life cycle
  • Maintaining all release activities and documentation on Confluence
  • Api testing using JAVA for automation and Postaman tool
Apache KafkaRedisWhite Box TestingElasticsearch

Vmock

Test Automation Engineer

Dec 2015May 2016 · 5 mos · Gurugram, Haryana, India

White Box Testing

3clogic - cloud contact center solutions

Software Engineer

Feb 2013Oct 2015 · 2 yrs 8 mos · Noida, Uttar Pradesh, India

  • Writing, Maintaining Selenium Web driver scripts
  • Creating Hybrid, Keyword and data driven Frameworks with other team members
  • Creating reports and taking screenshots for Reports
  • Creating Automation scripts for creating Call Centers,Projects,Agents,Service nodes,Widgets
  • Creating scripts using TestNG, dependent test, defining Priority for tests, passing parameters, data driven testing, Parallel testing of methods, classes and tests
  • Reading Test data from excel files and storing the results back in files
  • Creating logs files using log 4j and logging for maximum test steps
  • Creating test cases and suits and validation using Assertion
White Box Testing

Education

Kurukshetra University

Bachelor of Technology (B.Tech.)

Jan 2008Jan 2012

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