Mar 2023 – Mar 2025 · 2 yrs · Gurugram, Haryana, India · Remote

• Envisioned & led the development of the Horizon Product to serve as a single control plane across Onboarding, Identity, Subscription Management & Cost Monitoring to support 2000+ tenants across Customers, Partners, Developers & Trial use cases.
• Key Problems Solved:
• High lead time of 8-10 days for new Account activation due to lack of a unified automated tenant onboarding process
• Monthly cloud cost wastage of $25K across AWS, Azure & GCP due to unaccounted Tenant attribution throughout Atlan
• Under-invoicing of contracts and net margin loss due to lack of visibility into total cost of ownership for tenants
• High Mean time to resolve support tickets (> 2 days) due to a missing standard self-serve model causing trust loss with customers
• Inadequate connector coverage across the Azure data estate resulting in adoption friction with existing customers & prospects
• Product Innovation:
• Evolved the self-serve tenant delivery model to include infrastructure creation, application deployment & bootstrapping, automated instance validation and support user creation
• Incorporated approval workflows, tenant pooling and policy based access control to ensure a seamless experience for all personas
• Envisioned multi-cloud cost pipelines to power dashboards for insights into TCO of tenants
• Established the product requirements for the subscription management capability as per pricing models
• Analysed signals & launched connectors for Azure Data Factory & Cosmos Mongo DB
• Leadership Initiatives: Enabled ~150 Atlanians across 10 teams to deploy >600 tenants through the Horizon product
• Mentored a team of 4 engineers for 3 quarters to deliver the first version of the product
• Led extensive org-wide change management to decommission existing processes and drive Horizon’s adoption as a replacement
• Defined Product success metrics & setup MixPanel dashboards for impact tracking
• Directed Product Evangelism Efforts & Support operations to ensure awareness and adoption

May 2020 – Mar 2023 · 2 yrs 10 mos · Noida, Uttar Pradesh, India · Hybrid

• Spearheaded Zero-to-One development of key capabilities like API Lifecycle Management, Tenant Release Manager to simplify the customer onboarding journey & Platform Tenant Home for experience & configuration management, on a Micro-services based Multi- tenant SaaS platform enabling Member, Payer & Provider applications in the U.S. Healthcare domain
• Product Management: Built the vision, roadmap and product backlog along with user story creation & prioritization
• Subject Matter Expert for REST API Integrations for enabling partners to launch applications over the platform
• Deployed Sequence Diagrams as the standard for documenting service interactions eliminating ownership & contract ambiguities
• Triaged & Resolved service requests ranging from bugs to new features thus enhancing customer experience & retention
• Product Innovation: Ideated key Multi-Tenant services to accelerate platform adoption at scale and simplify release management
• Launched an API Sandbox for 146 FHIR based APIs with CRUD support to enable API discovery by third party developers
• Established the API Authentication service for controlling access to third party applications basis OAuth 2.0 strategies
• Envisioned the Platform Configuration framework for enabling customers to self-manage their environments
• Leadership Initiatives:
• Successfully Led product design approval presentations to various senior leaders of the Platform architecture council
• Led the evaluation & procurement of AidBox FHIR Server to save in-house development effort
• Conducted interviews in multiple lateral and campus recruitment drives for hiring top product talent across platform teams
• Mentored Associate Product Managers on aspects of PRD creation, user story grooming & Jira hygiene
• Organized quarterly organization wide training sessions for product awareness & up-skilling sales teams on platform services

Aug 2016 – Mar 2019 · 2 yrs 7 mos · Gurugram, Haryana, India · On-site

• Established & led Chatbot team to optimize customer care expense; Launched ‘end to end’ in-house solutions to eliminate dependence & expenditure on 3rd party software, gaining expertise in software design, project delivery, recruitment & stakeholder management
• Technology Innovation: Conceptualised and developed solutions for a complete digital overhaul of conventional inefficient processes
• Designed a page creation system for Airtel.in that reduced the page management time from 2 days to 2 hours on an average
• Engineered a modular AI Capability Platform for multiple LOB specific bots enabling instant go-live using micro-services
• Ideated and built an HR Chatbot leading to reduction in manual HR support activities within 3 months of launch
• Product Management: Increased unique monthly chatbot users (0.5 to 1.5 lacs in 6 months) through data driven development
• Product Focus: Led a team to engineer 90 user scenarios for troubleshooting and provisioning through the bot
• Customer Satisfaction: Increased the query intent recognition accuracy from 55% to 77% over a period of 7 months
• Analysed 1000+ failing queries and retrained the bot on the top 5 which accounted for >80% of the failing cases in every release
• Leadership Initiatives: Delivered reduction in support expenditure in 9 months by arresting call volume growth rate
• Program Management: Enabled 20% increase in backlog clearing by driving dependency closure across multifunctional teams
• Achieved 100% operational switch to self-designed page creation system saving annual expense to third party vendor
• Conducted 70+ interviews in multiple recruitment drives for hiring tier-1 engineering talent for backend development roles
• Awards and Achievements: CEO Award for breakthrough innovation on Chatbot & 110% CTC growth in 2 years for high impact delivery
• Achieved average 1.5 lac unique monthly & 5000 daily active users on bot with 77% query resolution accuracy

Jul 2014 – Jul 2016 · 2 yrs · Gurugram, Haryana, India · On-site

• Developed a real time web based application health indicator dashboard for monitoring various Java based services and UNIX servers that constitute the fixed income securities trading platform.
• Designed and implemented a packaging and deployment mechanism for efficiently pushing the Java based thick client to trading desks using J-Wrapper framework.
• Infrastructure Team Member - Primary owner for build and release of the entire application on non-production servers. Secondary owner for basic UNIX server administration.
• Ranked Enhancements - Collaborate with Quality Assurance team and Business Associates to close requirements/recreate erroneous scenarios for enhancements/defects that are classified as high priority and business critical.
• Developer on call for application production support to US, UK & Hong Kong trading desks - Provide a comprehensive deconstruction of the query/issue by analyzing the code and run time logs and provide short term workarounds.
• Achievements:
• Promotion to Associate Technology, L2 in December’15 – Six months ahead of time.
• Awarded INR 150, 000 for being in the top 15% performers of the July’14 batch of 40 campus hires.
• Achieved Highest Aggregate score of 85% amongst the Global Markets Institute Java batch calculated over performance in projects, technology training, soft skills evaluation and financial training modules.
• Formal Recognition by team on Sapient People Portal for maintaining morale and resolution of technical challenges.
• Winner of the 'Fresh face' for Q1'2015 and awarded cash prize for creating a high impact in a short duration of time.
• Awarded formal recognition on Sapient People Portal by senior development team for on time delivery of high quality work.

Jun 2013 – Jul 2013 · 1 mo · Okhla · On-site

• Designed and simulated enterprise scale networks using Cisco Packet Tracer for benchmarking performance characteristics of Cisco networking hardware.
• Analyzed router specification to maximize network throughput and decide the hardware required to match the specification of the desired network being implemented.
• Presented Report on analysis of various algorithms used for Inter & Intra Autonomous system routing.

Jun 2012 – Jul 2012 · 1 mo · Gurugram, Haryana, India · On-site

• Researched business process optimization by the application of business intelligence to increase efficiency by analyzing various applications developed by Accenture for Asahi India Glass Ltd., one of the largest glass manufacturing companies in India.
• Conceptualized a potential Intranet based solution for improving the process efficiency of new user creation for Oracle ERP workflow and presented a comparison study between ASP.NET & PHP for implementing the proposed solution to a technical review committee culminating in the approval of ASP.NET as technology of choice.
• Designed, implemented and deployed the ASP.NET based solution to improve the efficiency of the workflow by 44%.
• Developed a case study on capacity forecasting by the Demand Planning System developed by Accenture for L’Oréal India.