Noor Zehra

Associate Consultant

Bengaluru, Karnataka, India9 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Experienced in managing customer loyalty programs.
Strong background in project management and CRM.
Proficient in data analysis and reporting.

Stackforce AI infers this person is a Customer Experience Manager with expertise in CRM and loyalty program management.

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Skills

Core Skills

Customer Relationship Management (crm)Project Management

Other Skills

Account ManagementAgile MethodologiesBrand ManagementCCampaign ManagementCustomer LoyaltyCustomer Loyalty ManagementE-commerceEffective communicationHTMLJavaJavaScriptJiraLoyalty AnalyticsLoyalty Programs

Experience

Bloomreach

2 roles

Academy Content Consultant

Feb 2022 – Present · 4 yrs 1 mo

Digital Experience Manager

Nov 2020 – Feb 2022 · 1 yr 3 mos

Smerkato

Project Manager

Aug 2019 – Mar 2020 · 7 mos · India

Capillary technologies

3 roles

Associate Project Manager

Jan 2018 – Mar 2019 · 1 yr 2 mos

Key Account Manager- customer success

May 2017 – Dec 2017 · 7 mos

Delivery Associate

Oct 2015 – May 2017 · 1 yr 7 mos

Gain in-depth understanding of Capillary’s suite of products and platform
Work with delivery team to track and provide timely update to the stakeholders regarding the progress
Preparation of reports including Weekly Sales Report, Campaign ROI Reports and Delivery Report from the in-house developed tools.
Understanding and configuring the loyalty program for brands
Assisting roll outs of our products for new brands
Provide assistance to Support team to solve escalated problems
Use information from various sources to understand the nature of the issues, analyse the root-cause and own it till resolution.
Effective communication across teams.
Roles and Responsibilities:
Understanding the client's requirements, determine the best fit solution and identify key tasks that are required to make the project a success.
Ensuring completion of tasks that require cross-team coordination, which involves effective collaboration with Account Managers, Tech team, Solution team and support team.
Recognize impair in the workflow of the brands and escalate the identified issues to the concern team.
Proactively identify and suggest the area of enhancement in the product.
Manage, deliver and check the feasibility of the requests within SLA's.
Provide assistance to support team in analyzing and solving escalated issues.