Apr 2022 – May 2025 · 3 yrs 1 mo

• Led and mentored a global organization comprising of multiple teams under respective managers and having a wide range of experience (entry-level to Principal) functioning across diverse capabilities: Workflow Orchestration & Automation (EGLOM, Stonebranch), Enterprise Application Portfolio Management (eAPM), ServiceNow Platform, and Infrastructure Automation.
• Spearheaded the EGLOM Workflow Orchestration Platform from concept to a core enterprise capability; saved millions in internal OPEX and provided backend orchestration for initiatives driving billions in revenue for Expedia Group's Consumer Brands & B2B divisions.
• Drove the successful launch of Enterprise Application Portfolio Management (eAPM) on ServiceNow CSDM, establishing strategic governance over Expedia's technology landscape, enabling modernization, and deprecating legacy metadata platforms (AMS); achieved 91% Tier-1 application metadata accuracy in EG's first ever certification.
• Led the ServiceNow Platform team, focusing on platform stabilization and operational effectiveness within Expedia's uniquely federated implementation model, significantly improving reliability for critical enterprise services.
• Cultivated a culture of high ownership, empowerment, and continuous improvement, achieving highest team engagement score in the Org and consistent delivery even through significant and frequent organizational and leadership changes.

Aug 2019 – Mar 2022 · 2 yrs 7 mos

• An experienced people leader, responsible for a large and cross-functional diverse team, developing and enhancing multiple Workflow Orchestration Platforms, EGLOM and Stonebranch, enabling extremely fast pace launch of Orchestrated Automations in Security, Compliance, Infrastructure and EG’s Business Domains leading to faster value generation and bridging the gap between Expedia Group's strategy and execution.
• Enabled critical automation use-cases, such as EG’s Data and AI Org’s move to a monthly maintenance cadence, from bi-annual, for the World’s 4th largest MSSQL DB Farms, saving ~6000 human-hours/cycle.
• Delivered significant automation solutions saving thousands of human-hours annually leading to enhanced developer productivity(e.g., SDX Load Balancer & Nexus 5K upgrades saving ~1400 hours; PCI/ASEP scans saving ~1100 hours) and 99% gain in Turnaround Time (TAT) for users, reducing the implementation time/ticket from ~2.25 days to <10 minutes.
• Contributed to the EG’s key Common Developer Toolkit (CDT) initiative by leading efforts to deprecate multiple legacy tools including OMF, and SCCM through EGLOM-based solutions.
• Championed Agile best practices and built a highly motivated, globally recognized team, focusing on talent development and inclusive leadership.
• Brought the experience and strategic thought leadership to help drive work that benefits the Org. Captured inefficiencies across broad portions of the Org as well as advocated for broad cultural shifts to improve the Organization and EG.
• Delivered work for defined domains and expanded scope and feature set for those areas. Collaborated with management and product to balance the needs of team wellbeing, features, and system maintenance and operation.
• Demonstrated Process improvement, Product Development, Collaboration across business units to understand business problems and apply a technology lens to solve them, Resource Planning & Optimization, Build & Develop Individual and Team Talent

May 2017 – Jul 2019 · 2 yrs 2 mos

• Established and led the Hybrid Infrastructure Automation team, FlexDC, from its inception, building a high-performing unit focused on infrastructure automation (achieved 84% team engagement and 94% Manager NPS).
• Led successful contributions to the FlexDC project, including physical server build automation, and delivered key infrastructure automations (SFTP, Load Balancer management etc., saving >100 hrs/week for Infrastructure and Operations team).
• Played a key role in the Organizational Transformation Design Team, contributing to new organizational structure, processes and role definitions.
• Be at the heart of developing new ideas into demo-able products by working closely with advanced technology and high profile IP
• Work alongside and collaborate with UX, art, engineering, and partner teams to deliver products, features, services, and tools
• Drive rapid prototyping cycles from technical requirements, software designs, programming, debugging, and optimization
• Explore and innovate new technologies, features, and tools
• Consult on a regular basis with leadership to align expectations and deliverables
• Be scrappy and leverage the small team to the fullest to work on multiple parallel POCs and incubation efforts.
• Work collaboratively across team boundaries to share a common infrastructure and functional capabilities. Provide feedback into core product teams to influence their roadmap and strategy.