Jan 2023 – Present · 3 yrs 4 mos

May 2022 – Dec 2022 · 7 mos

• Responsible for everything tech at Zomato

Dec 2021 – May 2022 · 5 mos

• Leading the overall business/ops, tech and product for customer experience within the food ordering business

Mar 2021 – Jan 2022 · 10 mos

• Conceptualised and spearheaded the creation of OneSupport (now spun off as Nugget).
• OneSupport is Zomato’s comprehensive in-house ticketing and support platform that integrates 40+ business processes for Zomato, Blinkit, and Hyperpure, reducing technology and third-party license expenses by >50%. With powerful automations and customisable workflows out of the box, it accelerates query handling by 40% and increases our agents' productivity by 50%

Sep 2018 – Feb 2021 · 2 yrs 5 mos

• Designed and led the creation of two of the three core components of Z's ML Ops from scratch: Brain (ML Gateway) and ProfileStore (a high-capacity, resilient feature store with single-digit latency).
• Also, led the tech team launching a new business, Infinity Dining, from ideation to go-live within 4 weeks

Jun 2017 – Aug 2018 · 1 yr 2 mos

• Worked as a Data Scientist and ML Engineer, delivering projects end to end - from exploratory data analysis to building models to go-live. My focus was on enhancing search, relevance, funnel metrics, logistics, and unlocking growth through ML

Sep 2015 – Jun 2017 · 1 yr 9 mos

• Joined the backend team for the newly launched Food Delivery business.
• Contributed to the business's 1000x growth journey, evolving from joining the team at just a hundred orders on peak days to leading the tech team that then managed over a hundred thousand orders daily

Jul 2015 – Sep 2015 · 2 mos

• Part of the web platform team, which is responsible for the website and internal tools for Zomato's search and discovery business across multiple countries