Nov 2015 – Dec 2017 · 2 yrs 1 mo · Gurugram, Haryana, India

• Developed a consumer-facing product(Web, WAP and App) and marketplace for vendors all city-based experiences, events and activities.
• Led the launch of operations of consumer products clocking a revenue of INR 30,00,000 month on month with zero marketing budget and nothing at all discounting
• Researched and analysed competitors and brainstormed with stakeholders to finalise business model and target group.
• Conceptualised, developed and formulated the core positioning and messaging of the product
• Liaised with the technology team to define product architecture to avoid any framework conflicts
• Defined product deadlines for new product releases to meet revenue & profitability goals
• Working closely with marketing team to drive traffic and increase the bookings.

Jun 2015 – Oct 2015 · 4 mos · Greater Bengaluru Area

• Operations and Training
• Established a feedback and audit mechanism that resulted in optimising of chat processes and customer management
• Conceptualised and formulated the entire training program for the chat executives before mass hiring kicked in
• Created process for the chat team that would improve the chat-room scalability
• Business Development
• Collaborated with over 20 vendors to provide appropriate products and services to the customers
• Generated leads for prospective business opportunities and associations
• Analysed vendor’s customer base, and operations to develop business proposals
• Envisioned the analytics dashboard to provide valuable information to vendors around business pages created in DudeGenie application
• Managed cordial relationships with existing accounts for a mutually beneficial existence

Sep 2014 – May 2015 · 8 mos · Mumbai Metropolitan Region

Jun 2013 – Jul 2013 · 1 mo · Greater Indore Area

• Diligently studied the entire processes of Heavy Duty Chassis Line. Identified gaps in more than 10 process to improve Fuel Efficiency. Collaborated with people across Volvo Eicher and the academia for the root cause analysis. Suggested actionable insights and corrective measures to improve the fuel efficiency.