Jul 2024 – Dec 2024 · 5 mos

• Led a 20+ member engineering team (Leads, Senior, and Junior Engineers) to deliver high-performance backend systems with a strong emphasis on latency, uptime, and reliability. Played a key role in architecting and scaling the Channel Backend for Airtel Digital, powering critical features like the Service Nugget on the Airtel Thanks App, which served 5k+ transactions per second (TPS). Operated in a fast-paced, high-scale environment, ensuring continuous system availability and optimal user experience.

Aug 2021 – Jun 2024 · 2 yrs 10 mos

• Leading end to end for recharges and bill payment for Airtel
• This include Web, M-Web and APP platform having about total of about 5 lakh+ transactions

Apr 2020 – Aug 2021 · 1 yr 4 mos

• Leading the complete Post sales for Hotels lob for both MMT and GI .
• Taking care of Smooth transaction of about 2 lakh R/N daily transaction of hotels and about 1 lakh for ground transportation (BUS, CAB, CAR,METRO)

Apr 2018 – Mar 2020 · 1 yr 11 mos

• Worked as part of revamp of complete backend for BUS, RAIL this includes all the post sales operation on the bookings. Introduction of ODC in Managed account for flight booking.
• Worked on revamp for HOTELS Lob including Hotelier, customer Vouchers, Cancellation for all hotels)
• Managed introduction of new Lob -CABS to the complete backend flow.

Jun 2015 – Mar 2018 · 2 yrs 9 mos

• MidOffice is the backbone project of MakeMyTrip.com. This project is used to handle the post sales activities like customer and vender voucher activities, invoice generation, booking tracking, cancellations, date change, refund. My Itinerary is a web application used to manage all customer itinerary information and customer use this application to manage the booking(View itinerary details, date change, cancel booking , check refund etc).

Nov 2014 – Jun 2015 · 7 mos · Gurgaon, India

• Client: American express (Merchant Interactive - Disputes)
• Merchant interactive – Disputes is an application provided for Merchants to respond or close the disputes when a customer raises a dispute for a transaction. The application provides a table to display all the available disputes in a web table and an option to click on every dispute to view dispute details. The dispute details will have options to reject, refund the customer and partially refund the customer.

Nov 2013 – Nov 2014 · 1 yr · Noida Area, India

• Client: Wabtec(Vital Positive Train Control Management System)
• The goal of this project is towards the predictive collision avoidance technology like PTC (positive train control). PTC technology called Vital Electronic Train Management System (V-ETMS) will override the engineer or operator of the train, when necessary. PTC helps prevent: train-to-train collisions, over-speed derailments, incursions into established work zone limits (and hence casualties to railroad workers), and movement of a train through a switch left in the wrong position.

Jul 2010 – Nov 2013 · 3 yrs 4 mos · Noida Area, India

• Client: Financial Engine (OA and MA)
• Financial Engines provides Advisory and Account management services to its customers. It provides online Retirement Advice and also manages customer's account through Professional Asset manager. Various organizations taking FE services include J.P Morgan, Citistreet and Hewitt.