Nov 2019 – Feb 2022 · 2 yrs 3 mos · New Delhi, Delhi, India

Nov 2016 – Oct 2019 · 2 yrs 11 mos

• ● Managed online sales of yearly INR 150 Crs GMV, with P/L and maintained yearly growth at 20+%.
• ● Web based tool creation/implementation in for sales of travel products.
• ● Integration of various online travel products for sales on web based platform.
• ● Market research with respect to current offering in the market new product development.
• ● Admin creation for catalogue management.
• ● Creation and implementation of query management system.
• ● Managing and enhancing Domestic and International Online Holidays Sales with new product launches in each region.
• ● Market research with respect to current offering in the market new product development.
• ● Vendor and supplier side negotiation and management.
• ● Operational process stream lining.

Apr 2012 – Oct 2016 · 4 yrs 6 mos

• ●Leading and designing online product sales platform and web services for FIT business for Online Holidays.
• ●Process optimization through web/mobile channels, thus increased customer retention and customer online usage.
• ●Functioned as Product Manager for gathering insight on current Agent Booking Tool/ERP/CRM, thus optimizing processes for better customer experience.
• ●Handing new online product launches and coordinating with vendors for product launch

Apr 2009 – Mar 2012 · 2 yrs 11 mos

• ● Developed and set up a Tour Operating System/Enterprise booking system for international and domestic
• holidays sales and operational activities, with integration with vendors like GTA, HotelBeds, DOTW, Viator etc for
• hotels and activities sales.
• ● Holds the credit of developing complete online booking change tool for domestic flights and empowering
• customer to do amendments in flight bookings online as the first one, among online travel portals globally .
• ● Defining the product roadmap based on the strategy and vision; manage prioritization and trade-offs among customer
• experience, product performance and operational support.

Nov 2007 – Mar 2009 · 1 yr 4 mos

• ● Coordinating with business mobile channel partners for enhancing the sales of Air Tickets/ Hotels.
• ● Coordinating with technical team (vendor level) for building travel sales platform on Mobile.
• ● Creating and launching VAS travel products on Mobile platform value added service.
• ● Launching marketing campaigns for VAS travel products.
• ● Preparing P/L presentation to be shared with Top Management.
• ● Successfully worked as product manager for organizing travel sales space on mobile platform.
• ● Seamless performance with process design of backend processing with technical & ticketing departments, with end to end product delivery.

Jul 2006 – Oct 2007 · 1 yr 3 mos

• ● Coordinating with business partners for enhancing the retail sales of Hotels / Holidays and Air Tickets.
• ● Generating business leads for retail sales expansion across India for target achievement.
• ● Planning & achieving targets for Counter Sales Team in Malls in various cities of India.
• ● Preparing P/L presentation to be shared with Top Management.
• ● Launching new promotions, enhancing product awareness and building brand equity to increase the market share.
• Highlights:
•  Successfully worked with Bharat Petroleum Corporation Limited, Spencers and Subhiksha for growth of Retail Sales of Travel Products (Holidays, Hotels and Air Tickets).
•  Successfully achieved targets month on month basis.
•  Actively involved in promotion launch with BPCL to increase air ticket sales.
•  New markets mapped: Mumbai, Pune, Bangalore and Hyderabad.
•  Got midterm raised for the sales achievement and business development.

Sep 2004 – Jun 2005 · 9 mos · Greater Delhi Area

Sep 2003 – Jul 2004 · 10 mos · Greater Delhi Area