Divij Dua

CEO

Delhi, India11 yrs 3 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Over 8 years in product management within the travel industry.
Expert in UX design and data analytics for consumer products.
Proven track record of launching innovative travel solutions.

Stackforce AI infers this person is a Product Management expert in the Travel industry, specializing in user experience and data-driven solutions.

Contact

Skills

Core Skills

Product ManagementUser Experience (ux)

Other Skills

A/B TestingAgile MethodologiesAnalytical SkillsC++Consumer ProductsCustomer ExperienceCustomer RetentionData AnalysisE-CommerceE-commerceGenAIGrowth HackingHiveMachine LearningMarket Research

About

Seasoned product management professional with a rich background in the travel industry, contributing over 8 years to product development. A dedicated 5+ years at MakeMyTrip, steering the Domestic Hotels Funnel currently and specializing in consumer products, particularly premium hotel offerings. Proven proficiency in UX design, data analytics, and effective stakeholder management. Demonstrated versatility by actively shaping search products and homepage experiences at MakeMyTrip. Noteworthy achievements include creating 0 to 1 products from scratch and successfully building platforms, showcasing a holistic skill set in product conception, development, and platform architecture. Passionate about leveraging this extensive experience to enhance user journeys, drive business growth, and stay at the forefront of innovation in the dynamic travel sector.

Experience

Makemytrip

4 roles

Associate Director, Product Management

Promoted

Jan 2024 – Present · 2 yrs 2 mos

Leading the Domestic Hotels Funnel Conversion for the MakeMyTrip mobile platform, driving growth through product innovation—including GenAI-powered experiences to assist users in decision-making and hotel discovery.
Focusing on the Premium Hotels category, growing high-GMV business by crafting delightful product experiences and solving core experiential stay problems for discerning travelers.
Building the User-Generated Content (UGC) platform for Accommodations across MMT & GI, to capture high-quality reviews and empower users with transparent, trustworthy information.
Driving improvements in the Post-Booking Experience for Hotels, ensuring seamless support, information access, and service continuity for all customers across both MMT & GI platforms.

A/B TestingAnalytical SkillsConsumer ProductsCustomer ExperienceProduct StrategyUser Experience (UX)+2

Senior Product Manager - Hotels

Jan 2022 – Dec 2023 · 1 yr 11 mos

Launched ‘Book with 0 Payment’, MMT’s game changing initiative to enhance flexible travel for our customers. Managing the product end to end to improve customer experience and achieve critical business objectives
Launched ‘Nearby Staycations’ product as an industry first initiative to enable customers to discover Premium Hotels around their location. Evolving the product each day with evolving customer needs regarding quick and short vacations
Leading the Wishlist charter across MakeMyTrip to enable customers to save and book hotels seamlessly at a later point in time

A/B TestingE-CommerceProduct ManagementProcess Improvement

Lead Product Manager - Search Product and MMT Homepage

Promoted

Apr 2020 – Dec 2021 · 1 yr 8 mos

Awarded Exemplary Manager of the Year - CEO’s Ring of Honour Award
Led the personalization charter for MakeMytrip App homepage
Built the first free-text search in the travel commerce domain
Launched the Gift Cards product for Makemytrip for Mobile Apps and Desktop/Msite platforms
Launched a new Travel Inspiration product ‘Events & Festivals’ on the mobile apps to enable customers to plan and book their travel for the major travel events in the country

Product DesignAnalytical SkillsProduct ManagementRequirements AnalysisData AnalysisConsumer Products+1

Product Manager - Mobile, Growth & Platform Products

May 2018 – Mar 2020 · 1 yr 10 mos

Awarded GoTripper of the Quarter - CXO’s Champion Award
Owner for MMT mobile app and PWA homepage and search pages. Working with data engineering and data science teams to personalize the homepage interactions for each of our end consumers.
Leading the roadmap for in-house Campaign Manager that enables the marketing team to create & manage promotional campaigns in the form of Notifications & E-mails.
Built growth products to increase user retention & engagement on MMT Android and iOS apps.
Product owner for MMT Wallet

Indian school of business

MBA Candidate

Apr 2017 – Apr 2018 · 1 yr · Greater Hyderabad Area

Social Events Coordinator - Student Life Council

S&p global market intelligence

3 roles

Senior Business Analyst

Promoted

Mar 2017 – Apr 2017 · 1 mo

Scrum Master

Business Analyst

Jun 2014 – Feb 2017 · 2 yrs 8 mos

Main Areas of Work:
1. Requirements gathering and analysis, Workflow modeling, Design Documentation.
2. Resource management and Project planning, Client interaction.
3. Business user interfacing and Product/User-interface designing.
4. Software life-cycle planning and management, Project Management.
5. Software testing, Software Test Life-cycle using HP QA, Test case execution and Tracking.
6. Database management using SQL.