Jul 2024 – Nov 2025 · 1 yr 4 mos

• Improving stream quality by identifying and fixing defects in the content supply chain, using Science models

Aug 2022 – Jul 2024 · 1 yr 11 mos

• Led products to help improve Alexa's LLM game! Oversaw the transition to LLMs by managing delivery, privacy and cost of Human In the Loop initiatives.
• Led the team that was involved/influential in the following marquee products.
• 1. Progressive Listings - https://techcrunch.com/2023/09/13/amazon-debuts-generative-ai-tools-that-helps-sellers-write-product-descriptions/
• 2.Rufus - https://techcrunch.com/2024/02/01/amazon-debuts-rufus-an-ai-shopping-assistant-in-its-mobile-app/
• 3. Alexa Let's Chat - https://www.geekwire.com/2023/amazon-previews-alexa-lets-chat-feature-for-echo-devices-building-on-generative-ai-technology/

Sep 2020 – Aug 2022 · 1 yr 11 mos

• Lead platform products for RazorpayX - Razorpay's Neobanking vertical.
• KRAs cover Acquisition, Activation, Engagement, Support, Safety & launching on new platforms.

Sep 2019 – Sep 2020 · 1 yr

• I led transaction growth initiatives for MakeMyTrip (Goibibo) Trains category. My goal in this role was to increase transaction conversion rate, launch new allied categories for high frequency travel use cases and increase revenue from the category. In this role -
• 1. I increased conversion by 10% over a 6 month duration, by reducing a step in the booking funnel.
• 2. Additionally, I improved conversion by 6% by reducing friction in the in the payments flow. I identified hidden pain points by a combination of qualitative + quantitative insights.
• 3. I helped in formulating a business model for Rail Info Services (RIS) and put it on a path of annual revenue run rate of Rs. 20L per year.
• 4. I started a series of initiatives to help in distribution of the product on 3rd party platforms (jury is still out on this one)
• 5. I reduced Dead End Searches by 12% and added ~300 transactions on a daily basis by introducing a Cross Sell widget.
• 6. I helped in launching a new category for MakeMyTrip called "Metro" - where users could generate QR Codes and do recharges for Hyderabad and Mumbai Metros respectively. I scaled it to ~2000 transactions on a daily basis over a 3 month period.

Dec 2017 – Sep 2019 · 1 yr 9 mos

• I had an outsized opportunity to set up the first Post Sales Team at Goibibo (part of MakeMyTrip). This was in the period after the merger between MakeMyTrip and Goibibo. In this role my KRAs were to reduce Contact Ratio, improve NPS and work on the build out of an in-house chatbot platform called Gia. Some of my accomplishments in this role were -
• 1. I helped reduce Contact Ratio of the org from 18% to 12% (across all categories) over a period of 2 years. I was able to do this while improving org NPS by 10%.
• 2. I built an in-house chat platform to save $2 million annually, by improving the efficiency of answering customer support queries.
• 3. The chat platform also generated leads worth $10 million per year for the Holidays business of MakeMyTrip.
• I was recognized as "Exemplary Manager of the Year" by the Annual CEO's Ring of Honour for the org.

May 2016 – Dec 2017 · 1 yr 7 mos

• I helped set up the first Growth Team at MakeMyTrip at a time when there was increased action in the Online Travel space in India. In this role,
• 1. I worked on adding 7000 additional app installs on a daily basis by working on the Referral Program and other initiatives. The referrers and friends had better transaction behaviour and better retention than Organic and Paid users respectively.
• 2. I built a custom push notification engine which had 2X higher delivery success rate.
• 3. I built a growth channel through WhatsApp (using the WA Business APIs). We launched a viral Rail Info Services bot on WhatsApp which grew organically to reach 10 million users in 6 months.
• 4. I launched the first alternate app experience called MakeMyTrip Lite (later morphed to Goibibo Express Trains) - built for India's Next 100 Million travelers. The app scaled to 500K users organically in 6 months.

Nov 2014 – May 2016 · 1 yr 6 mos · Bangalore

• I worked on Monetization Products at Quikr. I started at CommonFloor as a PM, where I got to launch CommonFloor Smart Guard (among the first apps launched for security guards in residential societies). My team and I were featured on YourStory - https://yourstory.com/2015/10/app-fridays-smart-guard

Aug 2011 – Aug 2012 · 1 yr · Chennai, Tamil Nadu, India

• I worked as a full stack developer - C#, jQuery, Python and MySQL were by preferred languages.
• My most successful project was in developing a Usage Logs module for Crimson Suite of Products, which would help heads of Medical Institutions to track quality and compliance across their span of Hospitals all over the US.
• I worked directly with the Product Manager on this project to helped transitioning from being a Software Engineer to a career in Product Management. I received the award from the Annual Best ROI projects for my effort on this initiative.

Feb 2009 – Jul 2011 · 2 yrs 5 mos

• Work in C# and ASP.Net.