Apr 2018 – May 2019 · 1 yr 1 mo · Gurgaon, India · On-site

• Led the preventive and diagnostics platform creation for India's first online 360 healthcare brand. Key outcomes in my tenure
• 1. Created a digital test sample collection monitoring to enable 100% transparency for consumers: Reduce complaints on my sample got mishandled or delayed
• 2. Launched fleet management platform to digitise workforce: Reduce cost of sample collection
• 3. Created a patient centric diagnostics test ordering experience: Grow online diagnostics category in Indian and on the platform
• 4. Reimagined preventive healthcare experience by extending lab test to include dietary and lifestyle recommendation to improve vital markers: First of it's kind category innovation experiment in India

May 2017 – Mar 2018 · 10 mos · On-site

• Led supply chain product initiatives focussed on reducing customer churn and complaints
• 1. Dynamic delivery slot commitment: Reduce order delay complaints
• 2. Dynamic on time delivery monitoring for supply control room: Reduce order delay complaints
• 3. Digital item check capability on agent delivery app with auto refund for exceptions: Reduce item missing and item damage complaints
• 4. Create a JIT led for missing items during last mile delivery to manage item missing complaints: Reduce item missing and item damage complaints
• Led supply chain product initiatives focussed on reducing cost of fulfilment
• 1. Dynamic routing for delivery agents both in first and last mile: Reduce cost of travel
• 2. Daily attendance and route breach/idle reporting for supply control room: Reduce cost of fleet

Nov 2016 – May 2017 · 6 mos · On-site

• Led initiatives for reducing cost of fulfilment with technology
• 1. Owner of strategy for first and last mile app to be created
• 2. Responsible for GTM of fulfilment tools i.e. dispatcher app, first mile app, last mile app
• Led initiatives for reducing churn and cost of customer support
• 1. Customer doorstep product verification program to reduce wrong items and theft
• 2. Dynamic customer rating to provide no questions asked refunds

Apr 2016 – Nov 2016 · 7 mos · On-site

• Leading initiatives for reducing cost of fulfilment with technology
• 1. Owner of strategy for first and last mile app to be created
• 2. Responsible for GTM of fulfilment tools i.e. dispatcher app, first mile app, last mile app

Jul 2015 – Apr 2016 · 9 mos · On-site

• Led D2C channel & online order fulfilment for Delhi NCR
• 1. Planning and deploying fleets
• 2. Planning and deploying supply infrastructure investments
• 3. Improving supply and demand matching to reduce CAC contribution from fulfilment
• 4. Reducing daily damage and returns with setting up reconciliation and fraud prevention within supply chain

Nov 2013 – May 2015 · 1 yr 6 mos · New Delhi Area, India · On-site

• Created a traveling companion portal to solve the problem for business and leisure travel planning using 1. Public domain data of airline, train, bus, cab providers
• 2. ML algorithm to create a dynamic travel plan basis user preference of convenience and value for money
• 3. Booking portal for getting one click booking for preferred travel plan

May 2013 – Jul 2013 · 2 mos · Hyderabad Area, India · On-site

• Designed a mid-scale manufacturing facility to scale the lab process of creating solid rocket propellant.

Nov 2012 – Jan 2013 · 2 mos · Ghent University, Belgium · On-site

• Research focussed on creating & testing new drug delivery models.