Apr 2011 – Jun 2014 · 3 yrs 2 mos

• Building Physical as well as Virtual (VMware) Servers.
• Mass Build of Linux OS servers using kickstart /jumpstart automation application.
• Installation of Oracle 11g and Sybase open-client, Apache 2.x on Linux environment.
• Creating and cloning virtual machines in VMware environment using Virtual Infrastructure client 3.5 and Vsphere 4.0.
• Worked extensively with Network File System (NFS) for storage.
• Creating logical volumes, extending the filesystems using LVM.
• Set up user and group login ID's, printing parameters, network configuration, password, resolving permissions issues, user and group quota.
• Patch Management, Package Installation/Upgrades and Kernel upgrades
• Monitored System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues.
• Configuring multipath, adding SAN and creating physical volumes, volume groups, logical volumes.
• Installed/Configured the WebSphere server, JBoss application server, Weblogic server; Managed tuning and performance of high profile applications running on them.
• Configuration and Administration of Load balancers and F5's, taking servers in/out of rotation.
• Software package and patch administration, involving adding and removing software packages and updating patches.
• Configuration and administration of LDAP, NFS and NIS in Linux and also implemented Samba for sharing of resources between Linux and Windows environments.
• Writing shell scripts for Automated Back- ups and Cron Jobs.
• Installation and configuration of tomcat and Apache Web Server
• Monitored server and application performance & tuning via various stat commands (vmstat, nfsstat, iostat etc.) and tuned I/O, memory, etc.
• Maintained proper documentation of all the activities carried out during the project.
• Environment: Red Hat Enterprise Linux 6.x, 7.x, VERITAS Cluster Server, Veritas Volume Manager, Oracle 11g, HP UX, MS Windows Server, JBoss, Tomcat, Apache, Weblogic

Apr 2010 – Dec 2011 · 1 yr 8 mos

• Health and Management (Workflow Analyst/claims processing)
• Handling and resolving issues of participants Claims along with Stop pay/Reissue through Workflow.
• Processing Claims which includes medical, dental, vision and dependent care claims, plan and other client specific Processes, and providing them ongoing support.
• Managing and maintaining accounts of employees regarding their Health and Welfare Benefits through Mainframe.
• Working on TBA/GUI (Total Benefit Administration), IBM Mainframe to update the Accounts accurately according Employee’s Status.
• To begin to develop a basic understanding of the quality environment and processes and how these contribute to the performance of the business.
• To communicate (verbally and in writing) effectively with both clients and team colleagues to ensure a strong performance level is achieved
• To seek opportunities to continually improve the processes defined within the Quality Team.
• To show sufficient analytical ability to contribute towards identifying errors in order to maintain quality standards
• Responsible for Ongoing Client Processing for around 26 different categories under Health Management Domain including the Payroll data of MNC.
• As an associate/ process analyst of the ongoing client processing group, my work predominantly is to update the employee accounts and health care coverage as per the instructions from the client and quality checking and validating the same for authenticity and correctness. I’m also responsible for timely sending of various reports and files, which enlists the employee coverage status to the client.
• Mail the analyzed results with personal comments to the higher authority for further processing.
• Creating & adhering to Processing calendars consistently on time.
• Handling 6-10 Process associates – process wise audits, case resolution, identifying gaps, documentation of sub-processes and conducting trainings on current domain.

Apr 2010 – Apr 2011 · 1 yr · Noida, Uttar Pradesh, India

• Extensive experience on Implementations, troubleshooting, and proactively monitored Red Hat systems for the Enterprise.
• Hands on experience on installation and configuration:Linux, Red Hat Enterprise Linux 5/6/7, SLES, CentOS, Ubuntu.
• Installation of Patches on the servers running different applications and validating that the server is fully patched with all firmware and OS critical updates.
• Created users, manage user permissions, maintain User & File system quota on Linux servers.
• Worked on Failover clustered servers for RED HAT clusters.
• Configured Multipath for SAN. Recompile the RDAC driver once harden the server.
• Worked on migration of VMware ESXi 4.0 to vSphere ESXi 4.
• Performed server rack mounting and managed /retired old rack optimized servers
• Administered NFS Mounts
• Wrote Shell Scripts to check the security setting of the server and changing the server settings
• Acquired & Initialized LUNs in clustered & stand alone environments.
• Installation and configuration of tomcat and Apache Web Server
• Implemented Network File System (NFS) for file sharing and network installation
• Day to Day activities included handling Security issues like stale UNIX account Cleanups, 90 day password changes, setting max age and min age, creating a list of umask permission for various users and troubleshooting, Patching, Upgrades and Back-ups when required
• Responsible for backup of all servers and recovery of all servers
• Configured clustering by using Veritas Cluster Server (VCS)
• Managed Storage Area Networks (SAN) . Managed nodes running under SAN environment through HACMP
• Collect and analyze current system settings. Evaluate, test, and deploy audit remediation settings.
• Implementation of Samba to help printing and file sharing in the mixed Environment
• Document and maintain the inventory using asset management techniques.
• Make recommendations to improve and maintain audit processes

Dec 2008 – Apr 2010 · 1 yr 4 mos · Noida, Uttar Pradesh, India

• Interacting with the customers of Canada.
• Sharing the values and importance of telecommunication.
• Working for 4 processes Cable TV, Internet Service, Home Phone, and Wireless.
• Understanding the requirements of the customer and according to their budget provide the best plan which suits their need and pocket.
• Handling customers and their queries and forward it to the concern department.
• Sharing competitors plan and Comparison between them and help them for installing the services in their province.
• Upgrading their products to the latest brands and products in the market.
• Selling iphone 3g, 3gs and latest blackberry handsets with 3 years
• To meet the targets assign to individual as well as help others to complete and achieve their target in order to ascertain the team’s performance.
• Provide the appropriate solution to the customers concerns and issues so as to satisfy the customer. Try and resolve the issues of the customers in view of the first contact resolution.
• Generating reports in excel, verbatim analysis, weekly presentation for Coaching, Feedback and Monitoring.
• Strong multi-tasking skills to manage multiple, competing priorities and duties (planned and unplanned while maintaining a high degree of accuracy and attention to detail within established time frame
• Demonstrated advanced Excel skills including pivot tables, v-lookups, basic macros, linear regressions, etc.

Jan 2006 – Jan 2008 · 2 yrs