Oct 2021 – Apr 2025 · 3 yrs 6 mos

• Led multiple engineering teams to build developer tools and infrastructure, delivering an automated pipeline that saved 15,000+ hours annually (~$36M value at $150/hour), enabling focus on high-impact tasks.
• Shaped strategy and roadmaps for next-gen tooling, cutting release cycles by 20%, boosting time-to-market, and raising customer satisfaction by 15%.
• Architected AI-driven deployment, improving change reliability by 30% and cutting incidents by 25% with predictive monitoring and risk analysis.
• Spearheaded the development of an Engineering Productivity Metrics platform, unifying data from GitHub, JIRA, testing tools, incidents, application metadata, and Spinnaker to assess cycle time impacts and identify bottlenecks, enabling data-driven process enhancements.
• Enhancing and sustaining organizational security posture to ensure robust protection against potential threats
• Directed SOC2-compliant PR deployment to pre-production, with full testing to uphold code integrity
• Managed SOC2, PCI, and ISO 27001 audits, ensuring 100% compliance and minimizing risks.
• Leading toolkit-as-a-service initiative, automating manifest ingestion and pipeline updates, enhancing reliability and saving developer time.
• Oversaw annual planning, aligning deliverables with goals, achieving a 15% efficiency gain across Engineering Productivity org.
• Owned infrastructure as code, leveraging CloudFormation, Terraform, and Atlantis to enhance deployment systems.
• Led quality-gated tooling with canary analysis, cutting rollback incidents by 35% and improving uptime for top 100 customers.
• Negotiated priorities with leadership, driving 50% team adoption of AI and compliance practices, enhancing delivery quality.
• Provided strategic oversight, ensuring operational excellence and an 18% rise in developer productivity.
• Excelled in architecture and mentorship, retaining 90% of engineers and delivering projects ahead of schedule through strong leadership.

Jun 2019 – Oct 2021 · 2 yrs 4 mos

• Directing a team of DevOps engineers to develop cutting-edge tools, enhancing productivity for over 1,000 Zendesk developers across diverse workflows.
• Pioneering next-generation developer tooling and infrastructure at Zendesk, optimizing productivity, testing efficiency, and release speed.
• Leading the design and delivery of on-demand development and testing environments for each developer, enabling early functional testing and reducing defects downstream.
• Strengthening deployment reliability in staging and production environments through innovative automation and monitoring solutions.
• Defining team strategy and roadmaps to integrate advanced developer tools across multiple Zendesk products.
• Collaborating regularly with leadership and stakeholders to align technical initiatives with company objectives.
• Ensuring operational excellence as a product owner for team-managed products, driving quality and performance.
• Building a resilient application deployment pipeline with quality gates and canary analysis to minimize risks and enhance stability.
• Owning the product roadmap from concept to rollout, ensuring timely execution and measurable outcomes.
• Recruiting and mentoring new team members to support the execution of a robust 9-month roadmap.

Oct 2018 – Jun 2019 · 8 mos

• Leading a team of build and release engineers to design and maintain robust CI/CD pipelines, ensuring seamless and rapid software delivery across multiple projects.
• Streamlining build processes with automation tools, reducing release cycle times and improving deployment consistency for engineering teams.
• Overseeing the implementation of automated build validation and versioning systems, enhancing accuracy and minimizing errors in production releases.
• Driving release engineering strategy, coordinating with development and QA teams to align release schedules with product goals and deadlines.
• Implementing quality gates and rollback mechanisms in release pipelines, boosting deployment reliability and reducing incident rates.
• Mentoring team members on best practices in build automation, version control, and release management, fostering a high-performing engineering culture.

Jul 2018 – Sep 2018 · 2 mos · Gurgaon, Haryana, India

May 2010 – Jul 2018 · 8 yrs 2 mos · Gurgaon, India

• Leading the design and management of continuous delivery systems on AWS and physical infrastructure, driving efficient release cycles as a Team Lead and hands-on engineer.
• Automating AWS cloud solutions using Jenkins Pipelines, Terraform, CloudFormation, Ansible, and shell scripts, integrating tools like TeamCity, Bamboo, and UrbanCode Deploy to guide teams and execute CI/CD adoption.
• Identifying and migrating applications to container infrastructure, deploying web apps on Cloud Foundry and Kubernetes, and optimizing delivery with strategic oversight and technical execution.
• Defining and deploying monitoring, metrics, and logging systems on AWS, aggregating VPC Flow, CloudTrail, and custom app logs into ELK with parsing, ensuring observability under my leadership.
• Designing highly available, scalable AWS systems with CloudFront, EC2, Load Balancers, S3, Lambda, CloudWatch, Kinesis, SQS, and SNS, balancing team management with hands-on architecture.
• Developing and maintaining automation tools for operational processes, including infrastructure test cases in ServerSpec for Linux apps and asynchronous Azure key rotation with Jenkins.
• Spearheading deployment automation for 200+ applications across 1,500 hosts over 10 years, leveraging diverse technologies (SVN, ClearCase, Nexus, Sonar) and managing environment/release workflows.
• Initiating Microsoft Azure VDI solutions using Jenkins, Terraform, and PowerShell, while supporting business units in adopting CI/CD practices with BuildForge and other tools.

May 2010 – Jul 2018 · 8 yrs 2 mos · Gurgaon, India

• Designing and maintaining automation tools to streamline operational and release processes.
• Automating release planning and deployment using IBM UrbanCode Deploy and Release for efficiency.
• Guiding business units to adopt CI/CD practices with tools like TeamCity, Jenkins, SVN, ClearCase, Bamboo, Nexus, BuildForge, Sonar, and IBM UrbanCode Deploy.
• Driving deployment automation across diverse technologies, including WMB, Informatica (ETL), Control-M, Oracle DB, SQL, OBIEE, WebSphere, and JBoss.
• Defining strategic release processes and best practices for IBM UrbanCode Deploy implementation.
• Performing tool upgrades across the CI/CD toolchain and providing L3 support for deployment automation.
• Establishing audit-compliant release processes and standardized deployment templates in IBM UrbanCode Deploy for rapid onboarding.
• Integrating authentication, authorization, and monitoring solutions across the CI/CD toolchain.

Dec 2009 – May 2010 · 5 mos · Gurgaon, India

• Designing and maintaining tools to automate operational and release processes.
• Automating release plans with IBM UrbanCode Release for streamlined execution.
• Assisting business units in adopting CI/CD practices using TeamCity, Jenkins, SVN, ClearCase, Bamboo, Nexus, BuildForge, Sonar, and IBM UrbanCode Deploy.
• Automating deployments across technologies like WMB, Informatica (ETL), Control-M, Oracle DB, SQL, OBIEE, WebSphere, and JBoss.
• Defining strategic release processes and best practices for IBM UrbanCode Deploy implementation.
• Upgrading CI/CD tools and providing L3 support for deployment automation.
• Establishing audit-compliant release processes and standardized templates in IBM UrbanCode Deploy for rapid onboarding.
• Integrating authentication, authorization, and monitoring across the CI/CD toolchain.

May 2008 – Dec 2009 · 1 yr 7 mos · Gurgaon, India

• Provided advanced support for IBM Rational ClearCase and ClearCase Multisite, resolving complex issues for Aricent operations.
• Conducted SCM quality audits to ensure compliance and optimize version control processes.
• Managed ClearCase user privileges as an administrator, integrating LDAP and Samba for seamless Windows and Unix access.
• Oversaw release management for Aricent development teams, ensuring timely and accurate software deliveries.
• Configured developer workflows in ClearCase, establishing efficient labeling, baselining, and branching strategies.
• Led the implementation of SCM solutions company-wide, enhancing operational reliability and collaboration.
• Administered six labs, managing Cisco Catalyst 4000 and 5505 switches to maintain network stability.
• Verified SSL certificate testing processes, ensuring secure and compliant system operations.
• Trained developers on IBM Rational ClearCase, boosting team proficiency and adoption.
• Served as the primary liaison for Aricent clients, troubleshooting ClearCase Multisite challenges effectively.

Jan 2007 – Apr 2008 · 1 yr 3 mos · New Delhi Area, India

• Setting up Clearcase Workflow at client End (Base, UCM, Multisite).
• Integration of clearcase with IBM Tools according to SDLC Life Cycle at clients end.
• Given Many Successful Trainings on IBM SCM Tools on Clearcase (Base, UCM, Multisite and Clearquest)
• Project undertaken: ‘Porting Airtel Song catcher Application on Single IVR (HP OCMP Platform)’.
• Duration: 1st Jan 2008 – 1st March 2008
• Platform: HP Open Call Media Platform
• Developed a VoiceXml application for prompting and saving audio in PCM and sending to DNA server for matching the song DNA pattern.
• Trainings Given as a Trainer:
• Giesecke & Devrient India Pvt. Ltd (Clearcase UCM, Admin, Multisite) 3 Days
• Army Software Development & Centre (Clearcase Base and Admin) 2 Days
• Weapons & Electronic System Engineering Establishment (Clearcase Base & Admin) 4days
• Event :IBM workshop on Embedded software Development
• Demonstrated “ Best Practices of Software configuration & change management”