Priya Naruka

Operations Associate

Mumbai, Maharashtra, India8 yrs 8 mos experience

Key Highlights

Over 6 years of experience in business operations and data management.
Expert in developing payout calculation models for financial accuracy.
Strong background in customer relations and technical support.

Stackforce AI infers this person is a Business Operations Analyst with expertise in Fintech and Data Management.

Contact

Skills

Core Skills

Business OperationsData AnalysisData ManagementProject ManagementCustomer RelationsTechnical Support

Other Skills

ASDAnalytical SkillsAnalyticsAttention to DetailBusinessBusiness AdministrationBusiness AnalysisBusiness AnalyticsBusiness InsightsBusiness MetricsBusiness Performance ManagementBusiness PlanningBusiness RequirementsBusiness SolutionBusiness Support

About

I am a dedicated Business Operations Analyst with over 6 years of experience in finance, data management, and operations. At Borzo India, I develop and maintain payout calculation models, ensuring accuracy and generating reports that inform strategic decisions.Previously, I advanced from Data Specialist to Lead Data Specialist at Turing, where I focused on invoicing, data extraction, and database management, leading initiatives that optimized processes and enhanced data integrity. My background also includes experience in customer relations and technical support.I hold an MBA in Accounting and Finance and an Integrated Program in Business Analytics from IIM Indore. My academic and professional experience enables me to bridge the gap between data insights and practical business solutions.I am passionate about using data to solve problems, improve processes, and drive business success. I’m always open to connecting with professionals and exploring new opportunities.Key Skills:Payout Calculation ModelsData Analysis & ReportingFinancial AnalysisProcess OptimizationCustomer RelationsBasic SQLLead Generation

Experience

8 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 2 mos

Current Experience

Skandha media services

Business Strategy & Operations

Apr 2025 – Present · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Borzo india

Business Operations Analyst

Dec 2023 – Oct 2024 · 10 mos · Mumbai, Maharashtra, India · Hybrid

● Developed and maintained payout calculation models for riders based on
parameters like distance, order volume, and incentives.
● Ensured accuracy in payout computations and promptly addressed discrepancies.
Collaborated with city teamsto obtain timely rider and order details.
● Adhered to ethical standardsin handling sensitive payout-related data and ensured
compliance with data protection regulations.
● Generated and shared regular reports on payout calculations, performance metrics,
and actionable insights. Also taking care of all the escalations.
● Utilized advanced Excel functionsfor efficient manipulation and analysis of large
datasets.
● Automated routine tasks and reporting processes for improved efficiency.
● Worked closely with finance, operations, and other teams to align payout
calculations with overall business objectives. (Bridge between inter teams)
● Participated in meetings to provide data-driven insights and support decision-making processes.
● Automated payout structure to enhance efficiency and accuracy in calculations.

Business Performance ManagementAnalytical SkillsTeam ManagementRisk AnalyticsBusiness SupportBusiness Analytics+23

Turing

3 roles

Lead Data Specialist

Promoted

Jan 2023 – Dec 2023 · 11 mos

Managing the invoicing for Google Workspace and Microsoft Office Suite, as well as for other software tools. Should any questions or issues arise, also ensure they are promptly and effectively resolved.

Project ManagementBusiness Performance ManagementAnalytical SkillsRisk AnalyticsBusiness MetricsInterpersonal Communication+10

Senior Data Specialist

Promoted

Oct 2021 – Jan 2023 · 1 yr 3 mos

Extracting data from primary and secondary sources and removing corrupted data
Ensuring that the data is accurate and high-quality
Developing and managing data systems and databases
Establishing KPIs that provide actionable insights
Using data to analyse trends that help inform business policies and decisions
Collaborating with engineers and developers to develop and streamline data governance strategies

Project ManagementInterpersonal CommunicationOperational EfficiencyProblem SolvingData Management

Data Specialist

Feb 2021 – Oct 2021 · 8 mos

Lead Generation from different Tools (eg. zoominfo, seamless.ai, crunchbase, etc.)
Data Mining, Data Research, Data Cleansing, Data Scrubbing, and duplication.
Identifying patterns and trends in data sets
Defining new data collection and analysis processes
Compile, verify accuracy and sort information according to priorities to prepare source data
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information for incomplete information
Apply data program techniques and procedures

Project ManagementOperations ProcessesInterpersonal CommunicationExecutive ReportingProblem SolvingData Management

Jaipur watch company

Customer Relations Manager

Nov 2019 – Feb 2021 · 1 yr 3 mos · Jaipur, Rajasthan, India

Customer-business communications
Solving customer’s issues
Collaborate to ensure customer satisfaction
Direct and coordinate the administrative functions -Promotional activities
Building and maintaining profitable relationships with key customers
Keeping customers updated on the latest products in order to increase sales, etc.

Spoken EnglishOperations ProcessesBusinessRelationship DevelopmentClient RequirementsInterpersonal Communication+5

Teleperformance

2 roles

Technical Support Engineer

Sep 2018 – Oct 2019 · 1 yr 1 mo

Offer technical support for our products post purchase
Providing quick and easy resolution with a targeted AHT
Meeting individual C-SATs score and other KPI asked by the client such as QA, Case-wellness, Compliance, AHT & FCR
Effectively managed a high-volume of inbound customer calls with resiliency

Spoken EnglishVirtual AssistanceClient RequirementsCustomer SupportInterpersonal CommunicationProblem Solving+2