Jul 2023 – Present · 2 yrs 8 mos · Bengaluru, Karnataka, India · Hybrid

• I successfully led the development of a custom CRM system that streamlined Telesales operations and reduced costs.
• Achieved 99.99% uptime while improving API response times from ~200ms to ~40ms.
• Optimized infrastructure costs by redesigning the document generation pipeline, saving 70% in infrastructure costs.
• Developed an Active Assistance system to enhance customer experience throughout loan journeys.