Nov 2021 – May 2024 · 2 yrs 6 mos · Bangalore Urban, Karnataka, India

Dec 2019 – Nov 2021 · 1 yr 11 mos · Bangalore Urban, Karnataka, India

• Led the Retail Gift Card portfolio (Largest in India) for Amazon Pay. Developed strategies using data insights to deliver 2X ROI on marketing spends. Identified and implemented various cost optimising product initiatives to strengthen P&L bottomline.
• Led the Stored Value product core product offering and launched the Min KYC wallet offering for Amazon Pay. Developed foundational capabilities involving re-architecture of core systems to capture accurate and compliant data.

Mar 2017 – Aug 2019 · 2 yrs 5 mos

• Director - International Commercial Product Analytics
• Built and led a motivated team providing actionable insights for 50+ products spanning over 35+ countries. Envisioned and developed a self-serve portal for global portfolio tracking, product deep dives and custom insights for marketing and product teams globally.
• Director - Data Science, Amex Advance
• Led the ideation and development of customised targeted marketing solutions for the ad eco system. Envisioned and led the development of self-serve platform for long tail advertisers that productised model-building and list generation using state of the art AI/ML techniques.

Jul 2013 – Feb 2017 · 3 yrs 7 mos

• Commerce Capabilities (RIM)
• Led the product build and launch for an innovative pre-paid escrow based solution to solve for the friction in Indian e-commerce market.
• Led the talent acquisition and engagement charter for RIM CoE. Conceptualised and launched engagement app for fresher hiring. Built innovative AI/ML challenges for talent assessment and brand engagement. Built internal AI/ML tools to evaluate aspirants in an unbiased manner and reduce the TAT.

Aug 2012 – Jul 2013 · 11 mos · Gurgaon

• Responsible for providing C-level analysis and business insights for use in daily management and decision
• making and in support of Board of Directors.
• Re-engineered customer complaint resolution process leading to an 80% reduction in complaints within 3
• months. Initiated, designed and developed a product lifecycle management tool and data warehouse to enable inventory planning, optimising product lifecycle time and sales and marketing decisions

Nov 2010 – Aug 2012 · 1 yr 9 mos · New York and Gurgaon

• Worked with a leading US retail bank to identify and implement lending revenue growth opportunities through operational process enhancements
• Worked with one of the largest US bank to identify the impact of customer satisfaction on revenue growth. Analysed key sources of dissatisfaction and their resultant impact in terms of speed and size of revenue loss.
• Worked with a leading US retail bank to identify undetected fraud losses through advanced analytics. Developed fraud detection and mitigation strategies leading to a 25% reduction in fraud losses of the portfolio.

Sep 2009 – Nov 2010 · 1 yr 2 mos · Mumbai

• Developed a business cycle index to predict probability of recession in the US. The model was a critical input for all forecasting models.
• Developed a portfolio stress early warning model to easily identify and flag level of stress on portfolio in order to take corrective actions.

Jun 2008 – Sep 2009 · 1 yr 3 mos · Pune

• Worked extensively with leading FMCG brands in India to design several Usage and Attitude surveys as well as product and packaging tests. Introduced the use of advanced analytics to provide sharper insights to businesses based on survey results.