Jul 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

• Designed and implemented a scalable car insurance database schema using MySQL, improving data retrieval efficiency and reducing query response times by 30%.
• Built robust backend services in Golang to support car insurance operations, scaling the platform to handle 50% more traffic with a 40% improvement in response time.
• Led the development of a dynamic insurance purchase flow with personalized questioning, increasing customer engagement by 15% and reducing policy issuance time by 25%.
• Integrated major insurance providers (HDFC Ergo, ICICI Lombard, TATA AIG), enhancing platform reach and accelerating partner onboarding by 30%.
• Applied design patterns such as Factory and Interface Segregation to streamline onboarding of new insurers and improve code maintainability.
• Collaborated with product and analytics teams to continuously refine platform logic and optimize quote generation and success rate tracking.

Mar 2024 – Present · 2 yrs · Gurugram, Haryana, India · On-site

• Optimized customer support system APIs using Django and MySQL, reducing average response time by 40% and improving user experience.
• Built an internal insights dashboard integrated with Freshdesk, reducing agent response time from 1 day to just 7 minutes.
• Automated support ticket data extraction pipelines using Python, cutting manual effort by 25% and enhancing data accuracy.
• Developed dynamic messaging workflows to handle user queries contextually, reducing support ticket load by 30%.
• Created a custom logging and monitoring framework, significantly improving bug traceability and reducing resolution time by 50%.
• Implemented effective indexing strategies to improve database query performance and enable the system to handle 2x user load.