Jul 2024 – Present · 1 yr 11 mos

• 1. User Migration, Identity Federation & Lifecycle Management
• a. Designed and developed a SCIM-compliant service using Apache Scimple to provision users from external identity providers.
• b. Performed bulk import of users and groups from Microsoft Entra, creating hierarchy and assigning roles in our system.
• c. Enabled continuous synchronization between Microsoft Entra and our database, supporting full lifecycle management (provisioning, de-provisioning, updates).
• 2. AI-Powered Conversational Analytics Platform – Kafka Optimization & Traceability Enhancements
• a. Implemented advanced end-to-end traceability, enabling precise identification of service failures and significantly enhancing overall system reliability.
• b. Introduced non-blocking retry mechanisms for gRPC services (Hextonal, DataFusion, NLP), ensuring seamless video and audio analysis with minimal disruptions.
• c. Optimized Kafka message processing with comprehensive error handling and reprocessing logic to efficiently handle hundreds of requests per second, maintaining uninterrupted data flow.

Jul 2022 – Jul 2024 · 2 yrs

• 1. Designed and implemented robust system for governing fine-grained access control of conversations on the platform.
• 2. Streamlined five bot manager services into a single, versatile Bot Manager Service, reducing operational overhead and supporting both non-containerized and containerized bots. Implemented dynamic scaling for optimal resource utilization, replaced fixed thresholds, and introduced an innovative strategy to recycle stopped bots, improving response times and reducing resource churn, resulting in enhanced adaptability and cost-effectiveness.
• 3. Streamlined data management for non-CRM customers by enabling bulk CSV uploads, maintaining entity relationships of the system. Added a way to insert nonexistent columns in entity but in CRM by a customizable mapping solution for seamless CRM integration.
• 4. Collaboratively contributed to the development and implementation of a comprehensive monitoring system for 22 scheduled jobs, actively supporting the continuous monitoring and troubleshooting of job failures across all tenants to ensure smooth operations.

Jan 2022 – Jun 2022 · 5 mos

• 1. Developed a shuttle booking app from scratch from the driver's perspective
• 2. Used MVVM architecture and reactive programming
• Worked on: Android, Kotlin, Java, RxJava•
• 1. Build a monitoring dashboard in Kibana
• 2. Monitored JVM, OS, API responses, and requests
• Worked on: Logstash, Kibana, Elasticsearch