May 2020 – Jul 2020 · 2 mos · Bengaluru, Karnataka, India

• Vlocity is now acquired by Salesforce.
• Joined Vlocity's Engineering Team, where we are building Accelerators (Express Apps) for Industry Cloud Products.
• Design and develop scalable, secure, reliable, and modular industry cloud applications.
• Write to create a clean, effective code/configuration for simple or complex user tasks.
• Work in an agile, rapid development, and prototyping environment where effective communication is paramount.
• Contribute to building a positive, can-do, high-performance culture.
• Work with Product Management to define product requirements and functional specifications Work with the product team to assess feasibility and priority of features and upgrades.
• To factor performance and scalability considerations into the product all the way from requirements through implementation – to create a high performance, responsive, robust system.
• Lead feature/product engineering teams and participate in architecture and design reviews.
• Mentor junior developers. Provide feedback on the development efforts of junior developers.

Jan 2019 – May 2020 · 1 yr 4 mos · Bengaluru, Karnataka, India

• Technical Expertise: Architecture, Designing, Sales Cloud, Service Cloud, Communities, LiveAgent, Lightning, Lightning Web Component, Apex, Visualforce, Javascript, HTML, CSS, Integration, CI-CD, Flosum.
• Domain: Consumer Electronics
• Joined Resideo (Honeywell Homes spun-off as an independent company) Digital Experience Team as Salesforce Architect.
• Responsible to design, develop and release new features/apps on Sales Cloud, Service Cloud and Community Cloud.
• Implemented Live-Agent for EMEA team.
• Design and build a new community for ADI business using Lightning.
• Part of the new Resideo Digital Experience Initiative by providing the road-map for Salesforce implementation.
• Setup CI-CD for release management using Flosum.

Nov 2017 – Jan 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Technical Expertise: Architecture, Designing, Salesforce.com, Communities, Lightning, Apex, Visualforce, Javascript, HTML, CSS, Designing.
• Domain: Manufacturing
• Technical Architect:
• Joined the Salesforce practice as Technical Architect, majorly focusing on the Manufacturing customers.
• Help business to resolve complex technical requirements using Force.com platform.
• Providing solutions for Sales Cloud, Service Cloud, and Community Cloud
• Lead a team of developers and administrators working on various Salesforce, ServiceMax & CPQ projects.
• Implemented CLM solutions using Conga.
• Work with pre-sales team by providing technical expertise for new proposals.
• Work with customers to set up the Center Of Excellence for Salesforce.
• Help team to design, develop and review POCs on Force.com platform.
• Meet customer stakeholders to recommend engineering process and improvements.
• Educate the team on various design patterns to be followed while developing apps.

Aug 2016 – Nov 2017 · 1 yr 3 mos · Bangalore

• Technical Expertise: Salesforce.com (Community Cloud), Lightning, Salesforce Connect, Apex, Visualforce, Javascript, HTML, CSS.
• Domain: Oil & Gas
• Lead Developer:
• As Lead Developer, I am responsible to analyze, develop and deliver solutions to clients.
• Also, I manage a team of developers and the delivery of modules within the project.
• Responsible for high-level and low-level designing of projects of all complexity.
• Set standards and best practice for coding, project management, documentation, etc among the team/practice.
• Attend internal/external training and share knowledge with members of the practice.
• Responsible for assessment of technical knowledge for new recruits.
• Center of Excellence:
• Worked with Appirio CoE team to setup Lightning practice.
• Helped team to prepare solutions around Lightning Apps, Lightning Migration, Readiness Check, Lightning Components and Lightning Communities.
• Was responsible to prepare strategy around designing solutions.
• Help designing proposals and estimates for each solution.

Sep 2014 – Aug 2016 · 1 yr 11 mos · Greater Bengaluru Area

• Technical Expertise: Salesforce.com (Sales Cloud), Apex, Visualforce, Javascript, JQuery, HTML, CSS.
• Domain: Manufacturing
• Senior Developer:
• Responsible to understand the business requirement and provide a solution for the same.
• Present solution to business/architects to get sign-offs.
• Developer, test and deliver solutions using Salesforce platform.
• Help Delivery team to deliver solutions without any hassles on go-live day.
• Acted as the 1st level technical reviewer for new recruits.
• Technical Lead:
• Responsible to sit with the business and project team to gather requirements and design the solution.
• Present solution to business/architects to get sign-offs.
• Responsible to prepare high-level and low-level documents and get it reviewed.
• Manage and work with a team of developers to develop applications in Salesforce Platform.
• Help Delivery team to deliver solutions without any hassles on go-live day.
• Acted as the 1st level technical reviewer for new recruits.

Jul 2013 – Sep 2014 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Technical Expertise: Salesforce.com (Sales Cloud, Service Cloud), Apex, Visualforce, Javascript, JQuery, HTML, CSS.
• Domain: Healthcare
• Senior Salesforce Engineer (Services):
• Worked closely with Business Unit in Japan and the US.
• Responsible to get requirements from stakeholders and design solutions.
• Develop, test and deliver solutions in Salesforce platform.
• Was responsible for setting up Translation Workbench for Japan clients.
• Perform data migration and maintain local standards.
• Senior Engineer (Product Configuration):
• I was responsible to configure CRM product for customers from various regions.
• Responsible to install and validate packages.
• Configure the application as per business requirements.
• Perform customization for additional requirements from business in the Salesforce platform.
• Integrate with other applications and schedule data jobs using Jitterbit.

Jan 2012 – Jul 2013 · 1 yr 6 mos

• Technical Expertise: Salesforce.com (Sales Cloud), Apex, Visualforce, Javascript, HTML, CSS.
• Domain: Retail
• Senior Salesforce Developer:
• I was responsible to work with stakeholders to get new requirements from the customer.
• Work with Team Leads/Architects to design solutions.
• Develop solutions and deliver for testing in the Salesforce platform.
• Also, deploy new changes to Production using changesets.
• Was responsible to attend weekly calls with business.
• Was responsible to gather status from all projects within the account and send to across to business on a weekly basis.

Sep 2010 – Dec 2011 · 1 yr 3 mos

• Technical Expertise: Salesforce.com (Sales Cloud), User Management, Approval Process, Workflow, Security Settings, Apex, Visualforce.
• Domain: Retail
• Salesforce Administrator:
• Administrator for the client's Salesforce instance.
• Responsible to create/maintain users in Salesforce.
• Involves maintenance and support of production/sandbox environments for the application.
• Analyse and resolve customer/user-reported issues on the basis of tickets raised on Salesforce/Remedy.
• Prepare reports/dashboards in Salesforce as per requirements/ad-hoc requests.
• Was responsible to attend weekly calls with business.
• Was responsible to gather status from all projects within the account and send to across to business on a weekly basis.

Sep 2008 – Sep 2010 · 2 yrs · Mumbai Metropolitan Region

• Support Professional(Level 1):
• Provide Level-1 technical support for desktops/laptops to customers from North America
• Includes metrics like Customer Satisfaction, Rev-Gen, etc.
• Resolve any technical issues experienced by customers with HP Desktop PCs.
• Log tickets in the tool for future references.
• Attend training for new products.
• Agent Support Group(Level 2):
• Provide Level-2(off-call) support on-floor to agents.
• Help Level-1 agents to resolve technical issues with the customer.
• Backup for Team Leaders in absence.
• Attend weekly calls with customers on resolving issues and discuss new products.
• Train support professionals on products and new features.
• Help pilot teams for new products on supporting new product lines.