Dec 2020 – Apr 2025 · 4 yrs 4 mos · Gurugram, Haryana, India · On-site

• Duration: 4.5 years | Supply Chain Management (SCM) (3 members) | Microservices Architecture
• Integrated Simpl Pay on Delivery & instant refund systems, leading to a 12% increase in prepaid orders and 14% more reorders.
• Onboarded transporters like Ekart & Ecom to boost pincode serviceability by 9%.
• Reduced RTO by 6% and fraud by 17% through automated WhatsApp chat, robocalls, and fraud-check systems.
• Improved post-delivery feedback by 20% and enhanced internal security via two-step verification.

Jul 2019 – Dec 2020 · 1 yr 5 mos · Hyderabad Area, India · On-site

• Duration: 1.5 years | ITSM Engineering – Service Catalog Team (6 members)
• Service Catalog is a requestor/fulfiller model that provides a way for the requestor to request catalog items and fulfiller to service the request on the basis of workflows. It handles all types of requests on ServiceNow platform.
• Built Catalog Channel Analytics, a framework to track request sources, saving 2 man-hours per request.
• Contributed to monthly production support, resolving 50+ issues and leading data-driven analysis to reduce ticket inflow.

Jul 2017 – Jul 2019 · 2 yrs · Hyderabad, Telangana, India · On-site

• Duration: 2 years | Medicare as Secondary Payer – MSP Team (4 members)
• It ensures that the Centers for Medicare & Medicaid Services (CMS) and our clients have the most complete and accurate special status information for their Medicare Advantage members.
• Maintained compliance for CMS mandates and ensured accurate status updates for Medicare Advantage members.
• Worked on POC for automating the updation and creation of cross-walk tables having different columns.

Jan 2017 – Jun 2017 · 5 mos · Pune, Maharashtra, India · On-site

• Duration: 6 months | Omni-Channel Online Banking Team (6 members)
• Contributed to the development of SAP’s Omni-Channel Online Banking product.
• Independently built the International Banking module from scratch as part of the core development team.

May 2016 – Jul 2016 · 2 mos · Mumbai Area, India · On-site

• Duration: 3 months | Eklavya Summer Internship (8 members)
• Developed a web-based application named TCube (Train the Teacher) — a Bootstrap-based platform to streamline Faculty Development Programs (FDPs).
• TCube handled registration, course delivery, performance evaluation, and key learner metrics, enabling smooth management of FDP logistics.