Aug 2020 – Jan 2024 · 3 yrs 5 mos · Bangalore Urban, Karnataka, India

• At Mohalla Tech Pvt. Ltd., particularly in the Sharechat and Moj divisions, I served as an Associate Manager. My primary responsibilities included formulating quarterly Objectives and Key Results (OKR), crafting comprehensive yearly action plans, and implementing processes to fortify trust and safety domains, reducing the impact of scams and managing spam. I managed the Trust & Safety communication pod and a team of 25 associates, coordinating with 3 BPO vendors to oversee 1200 moderators, ensuring accuracy above 95%. I developed and documented Standard Operating Procedures (SOPs) for streamlined process execution and leveraged domain expertise in tools such as SQL, Python, Google Sheets, and Excel. Additionally, I utilized Power BI for basic data visualization and reporting activities to enhance decision-making processes.
• Highlights:
• Developed Monitoring Dashboards using Metabase, Superset, and Redash.
• Conducted in-depth analysis of problem statements, assessing their impact and significance.
• Reduced the impact of scams from 2L affected users to under 5k.
• Implemented automatic alerts with Superset and Locale, leading to a 20% decrease in workforce, improving accuracy over 95% and a 25% reduction in turnaround time (TAT).
• Implemented A-B testing, resulting in increased Gross Merchandise Value (GMV).
• Achieved substantial cost savings, reducing moderation costs by 50%, equivalent to approximately 1Cr per month.
• Utilized Python for automation and data analysis tasks, streamlining various operational processes.
• Employed Power BI for creating basic visualizations and reports, facilitating better data-driven decision-making.

May 2019 – Jun 2020 · 1 yr 1 mo

• As an Operations Associate at Circle Internet Tech Pvt. Ltd., I managed operations and product features, orchestrated marketing efforts through Facebook ad management, and maintained a low Cost Per Install (CPI). I led a 25-member office staff in the Kerala community, overseeing content, video, audio, verification, community, and reporter partner community teams, totaling 150 members. Additionally, I conducted reporter partner community meet-ups across Kerala for brand building, user feedback, and user retention.
• Highlights:
• Achieved a 25% retention rate of the total Daily Active Users (DAU) on Day 30.
• Grew the Kerala community to 6 Lakhs+ downloads and 85,000+ DAU within 18 months.
• Successfully initiated User Generated Content (UGC) programs, obtaining 0.5% Daily Active Creators within 3 months.
• Improved DAU by 30% through detailed analysis of user-generated content, examining tags, timing, and behavior.
• Established the partner community to be the first to report breaking news content ahead of mainstream media.

Aug 2015 – Aug 2018 · 3 yrs · Bengaluru Area, India

• I have an excellent experience of 3 years in Tata Consultancy Services in Linux System Administration. Worked as L2 support for client Apple in building, maintaining and troubleshooting iCloud Mail.
• Duties and Responsibilities:
• Building the servers in iCloud mail environment.
• Installing RHEL, OEL and Solaris operating systems.
• Working on SUN, HP and ZT hardwares.
• Using ILOM and IPMI tool to get login into the Console. -
• Troubleshooting the kickstart/jumpstart issues while building new servers.
• Using verdad tool to configure new servers or editing the existing configuration.
• Using YUM repository for installing needed packages on existing servers.
• Upgrading Firmware, BIOS and BMC versions for the ‘ servers. servers.
• Working on raid10 setup in iCloud mail environment.
• Solving the issues through “radar, expresso and cst ” ticketing tools reported by other teams and data centers for the failed.
• Working on Disaster Recovery (DR).
• Monitoring the application health in various proprietary tools in tools in Nagios, Fransworth.
• Making sure about the smooth functioning of iCloud without any impact to users.
• Configuring software and hardware Raid.
• Configuring and troubleshooting ZPool on Solaris and Linux.
• Build, Administer and Troubleshoot all mission critical environments ( environments (Production, Stage, Labs).

Jul 2011 – Jun 2015 · 3 yrs 11 mos · Quilon Area, India