Jun 2022 – Present · 3 yrs 9 mos

• Investigate incoming contributor risk related escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders
• Review and action fraud alerts from relevant reporting within SLA requirements
• Complete weekly fraud flag reviews and determines next steps for positively identified fraud
• Apply relevant disciplinary actions as required by the relevant fraud response processes such as user blocking and termination
• Support compliance with automation, processes and approach across all BUs
• Assist in building and running relevant reporting to ensure processes and decisions are backed by the relevant data

Mar 2020 – Jun 2022 · 2 yrs 3 mos

Sep 2019 – Mar 2020 · 6 mos

• Processing of candidates, screening, sourcing, quality checking, process improvement & other Administrative related tasks
• Handling of ticket queries with accuracy, quality, and within standard time frame
• Maintain knowledge database
• Performs strategic sourcing, tapping all channels
• Call outs, email invites, creation of job ads, job posting