Nov 2022 – Apr 2024 · 1 yr 5 mos · Bengaluru, Karnataka, India · Remote

• Role : Scrum Master
• Framework: Scrum , Safe Agile.
• CLIENT: Honeywell
• Project : Developed Return journey for orders that are delivered to Honeywell customers or are yet to be delivered at the GDM level.
• so that all the business groups within the domain can utilise the same development.
• Technologies: AEM, JS, Microservice, Informatica, SFDC, Elastic, APIGEE, SAP , HANA & Adobe analytics Ui &UX
• Role and responsibilities:
• PI Workshop planning
• Sprint planning
• Jira board hygiene
• Daily stand up call
• Scrum of scrum call
• Defects tracking and facilitating
• Backlog refinement
• E2E Software development cycle
• Owning Release Activities:
• Tracking E2E regression testing.
• Leading Stage Deployment
• UAT Testing
• Performance Testing
• ( Creating a Security testing Questionnaire, Click streamed document)
• Security Testing
• ( Creating performance testing Questionnaire, Click streamed document)
• Business Demo
• Planning cutover activities
• Planning rollback activities if needed.
• Production deployment process
• Go-live
• Hyper Care process

Feb 2021 – Jul 2022 · 1 yr 5 mos · Pune, Maharashtra, India · Remote

• Client – Athena Health
• Skilled project manager with expertise in handling projects from concept to completion, delivering projects on time and to stakeholder satisfaction.
• Proficient in Agile methodologies and Scrum framework, with a proven ability to facilitate Agile ceremonies across Scrum teams.
• Experienced in splitting large Scrum teams into appropriately sized teams while maintaining tight coordination and dependency tracking.
• Knowledgeable in Agile and Scrum best practices to improve team performance and project outcomes.
• Strong ability to set project deadlines, monitor project progress, and adapt quickly to changing project requirements and priorities.
• Collaborates skillfully with cross-functional teams to promote positive team culture and achieve common project objectives.
• Successfully implemented Agile methodologies and Scrum framework to improve team performance and project outcomes.
• Successfully reduced project costs by 10% by implementing lean process improvements.
• Successfully improved customer satisfaction by 5% by implementing new customer feedback processes.
• Gathering product feedback from the client and creating a Salesforce case for the same.
• Successfully transferred 22 clients post go-live with a total ACV value of $100,000.
• Conducting integrated and non-integrated testing for Phase -1 & Phase -2 of the implementation.
• Leading the client weekly calls, daily stand up calls for respective projects
• Conducting End User Training and supporting clients go-live.
• Handling Client escalations & technical integration issues in coordination with the product team.
• Sharing weekly Product utilization report in daily scrum of scrum with the client and discussing risk & impediments.

Jul 2018 – Feb 2021 · 2 yrs 7 mos · Pune, Maharashtra, India · On-site

• Business Unit – ( National Account Services )
• Requirements Gathering from clients to modify the leave management tool.
• Collaborating with management on sales goals, planning and forecasting.
• Liaison with company HR’s , technology team and Customer success managers.
• Handling Client on boarding for our HCM applications .
• Conducting internal sales sync Calls, team stand up Calls and discussing the project Plan.
• Conducting End User Training and supporting clients go-live.
• Performing task and supporting End-to-End implementation of our SAAS.
• Providing ongoing support for customers post implementation.
• Pitching SAAS and third-party services for ADP cloud , My ADP mobile application post go –live.
• Responding to client’s issue and achieving the implementation goals.
• Replying to client's requests for information exchange & collaboration.
• Presenting Analytics report to clients , Interacting with ( CXO , Department Head, VPs , Directors).

Feb 2017 – Jul 2018 · 1 yr 5 mos · Mumbai Area, India · On-site

• Client – TELSTRA ( NBN Migration )
• Experienced in Telecommunication domain & Project execution.
• Managing Broadband orders for Business units across Australia.
• Pre- Sales activities and supporting on shore project team with order creation & task allocation.
• Preparing Hardware & Software BOM ( Bill of Material).
• Acquiring clients and customer Onboarding management.
• Giving presentation of Telstra products and process of service installation to the project resources.
• Executing pre-Implementation activities , including researching and sales and project documentation.
• Work with the Sales team to respond to assessments, questionnaires, vendor set up forms.
• Engage with success managers, directors & VPs to understand business requirements .
• Preparing the project plan and open items log for the project team.
• Preparing standard and opportunity-specific - collateral for products and solutions .
• TECHNICAL SKILLS - Ticketing Tool - BMC remedy.

Oct 2015 – Nov 2016 · 1 yr 1 mo · Airoli, Mumbai · On-site

• Client – EXPEDIA GROUP
• Provide excellent customer service and operational expertise to Travel advisors and clients.
• Supported exchange of feedback & communication between management and associates .
• Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of
• expertise.
• Email Marketing & discussing offers with clients .
• Making Cold calls & Lead Generation , Inside Sales .
• In House Tools - Amadeus & Sabre , ( Ticketing Tool )- Escalation Matrix .