Mar 2022 – Oct 2022 · 7 mos · Bengaluru, Karnataka, India

Nov 2021 – Feb 2022 · 3 mos

• Role: Driving adoption for new products and managing ongoing development of product tools for Amazon India service provider network, across the product lifecycle from product roadmap, customer research, ideation & resource planning to dev planning, execution, UAT (testing), user training & identifying key improvements needed in further product iterations.

Dec 2019 – Nov 2021 · 1 yr 11 mos

• Role: Managing & growing third-party service provider network of FC Inbounding & Training services for Amazon selling partners.
• Contributed to 2.6X growth in SPN FC inbound units from 2019 to 2021 (63% growth YoY)
• Increased Training service orders delivered to 1.85X from 2019 to 2021 (36% growth YoY)
• Recognized with two ‘Working Together’ awards for exemplary cross-team collaborations to solve selling partner problems.

May 2018 – Dec 2019 · 1 yr 7 mos · Mumbai Area, India

• Team: Strategy & Leadership Office
• Role: Delivering process improvement across organization’s functions, driving new initiatives and setting up businesses.
• Contributed to customer care interactions reduction by over 20% between June ’18 & Jan ’19, recognized with a Spot Award
• Increased NPS by ~20% by running pre-surveys, identifying fence-sitters and proactively reaching out to resolve their issues
• Managed the development of Lodha’s new customer self-service portal and rolled out to the entire customer base of 18000+
• Implemented cloud-based tool for on-site real-time home loan eligibility advice to clients & recording income information

Apr 2017 – May 2017 · 1 mo · Pune

• Tata Administrative Services (TAS) intern with Tata Technologies Limited:
• Completed three independent priority projects under the CHRO, Tata Technologies
• Drafted the first Subcontractor Management policy & process with inputs from Legal, Purchase & HR
• Revised the Employee Handbooks for Singapore & Thailand tailored to the regions’ compliance

Jun 2014 – May 2016 · 1 yr 11 mos · Bengaluru Area, India

• Rotation across functional roles including Digital Design, Design Verification, Emulation, Power Distribution Network & Physical Design (Timing).
• Awarded Qualstar of the highest level Diamond for “outstanding contribution to the organization’s success”
• Ownership of subsystems in Emulation and PDN for Snapdragon chips which shipped 60 mn units to OEMs incl. Apple, Samsung and HTC
• Responsible for final PDN Sign-off of five chip sub-systems, errors not caught may have led to $100 mn+ losses

May 2013 – Jul 2013 · 2 mos

• One among 40% interns to receive Pre-Placement Offer (PPO) due to excellent performance as intern
• Effected $1.6mn cost savings by reducing turnaround time by 97% for netlist debugging