Jun 2022 – Oct 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Managing projects end to end
• Helping the delivery team scale-up pilots into production accounts
• Planning, executing, and delivering the pilots within the timelines
• Working with AI/ML, Quality Assurance, Curation, Sales, Back end and Analytics team to drive pilots efficiently
• Responsible for driving customer engagement, and customer success.

Nov 2019 – May 2022 · 2 yrs 6 mos · Bengaluru Area, India · On-site

• Leading a team of Business Analyst, Product Solutions Engineer, Instruction Designer, 5 Quality Analysts, 50 contract workers and 1k remote workers to successfully manage and deliver 10+ projects within promised SLAs and 60%+ margins
• Delivered 99%+ quality for the first time in the organization by implementing new training methods which later were converted to major product features
• Unlocked crowdsourcing of 3 major use cases which attributed to 90%+ company revenue
• Fully automated projects from 3 key accounts, which contributed to 20% recurring revenue
• Designed hiring and on-boarding process for Associate Project Managers, leading to doubling of the Projects' team strength in 4 months
• Redesigned the Project Management Process and led Change Management for the same to bring repeatability and scalability in the Projects Fulfilment

Jul 2016 – Sep 2018 · 2 yrs 2 mos · Bengaluru Area, India

• Effectively responded to incidents and other miscellaneous events, as per necessity.
• Responsible for generating comprehensive reports with regards to incidents, events, and important business matters.
• Responsible for maintaining up-to-date on business operations as well as positive and negative impacts.
• Responsible for establishing and maintaining vendor partnerships (BPO).
• In charge of establishing project control procedures, such as project forecasts, and oversaw the allocation of resources for smooth flow of projects.
• Managed a team of 10 in-house Quality Analysts and 50 BPO resources.
• Conducted the collaborative working of internal and external stakeholders across various departments.

Sep 2018 – Nov 2019 · 1 yr 2 mos · Bengaluru Area, India · On-site

• Responsible for managing annotation projects on an end-to-end basis.
• Streamlining business processes and introducing new mechanisms.
• Client handling and crowd management.
• Hiring interns, operations and business analysts.
• Vendor sourcing and management.