Nayan Agarwal

Software Engineer

North Delhi, Delhi, India5 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Specialized in Identity and RBAC technologies.
Proven experience in WebSockets and WebRTC.
Strong background in mentoring and customer support.

Stackforce AI infers this person is a Full-Stack Developer with expertise in SaaS and communication technologies.

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Skills

Core Skills

Web Application DevelopmentApi DevelopmentFull-stack Development

Other Skills

Back-End Web DevelopmentCascading Style Sheets (CSS)Data AnalysisDatabasesElasticsearchExpress.jsFront-end DevelopmentGoogle Apps ScriptGraphQLJavaScriptMongoDBNoSQLNode.jsObject-Oriented Programming (OOP)Oral Communication

About

Software and Solutions Engineer specializing in Identity, RBAC, WebSockets, and WebRTC, with proven industry experience.

Experience

Twilio

4 roles

Software Engineer

Promoted

Mar 2025 – Present · 1 yr · Remote

Engineer 2 - Product Support - Flex

Sep 2024 – Mar 2025 · 6 mos · Remote

Engineer - Product Support - Flex

Jul 2024 – Sep 2024 · 2 mos · Remote

Developer Support Engineer - 1

Jul 2022 – Jul 2024 · 2 yrs · Remote

Day-to-day tasks - Assisted a ton of developers and customers in developing applications using Twilio Technologies, which also involved fixing complex technical issues, reviewing customer code, and debugging any issues revolving around languages and frameworks like React, Node.js, Java, Python, etc. and different platforms like Web, IOS, and Android
Technologies Worked - Worked on Twilio Cloud Services and Products like Conversations, Notify, Programmable Video, Twilio REST APIs, and other 3rd party applications, requiring knowledge in the fields of Communication Systems, WebRTC, WebSocket, REST API, Web Application, Cloud Services, NodeJS Application development and debugging
Mentoring - Mentored multiple folks/colleagues within the team as well as across teams, which helped them in getting trained on Technologies like REST API and Cloud Services
Performance - Achieved great CSat(Customer Satisfaction) Ratings by customers having fixed their issues successfully

Software DesignBack-End Web DevelopmentRDBMSExpress.jsProduct SupportServer Side Programming+19