Jun 2020 – Present · 5 yrs 9 mos · Bengaluru, Karnataka, India · Remote

• Mentored and trained junior team members, providing guidance and support to help them succeed in their roles.
• Maintained key performance indicators such as SLAs and NPS, ensuring that client needs were met in a timely and effective manner.
• Conducted market research and analysis to identify potential new business opportunities, informing the development of targeted outreach strategies.

Apr 2019 – Jun 2020 · 1 yr 2 mos · Bengaluru, Karnataka, India · Remote

• Built strong relationships with clients, serving as a trusted advisor and developing a deep understanding of their unique needs and preferences.
• Worked closely with cross-functional teams within the company, including sales, marketing, and product development, to ensure that clients' feedback was incorporated into product and service enhancements.
• Developed a deep understanding of the company's product offerings and services, allowing for effective communication and problem-solving with clients.
• Achieved a client retention rate of 30%, contributing to the company's overall success in customer engagement and loyalty.