Nhadia M.

QA Manager

San Pedro, California, United States17 yrs 3 mos experience

Highly Stable

Key Highlights

Over 9 years of experience in QA testing.
Expert in managing full testing lifecycle.
Strong domain expertise in payment systems.

Stackforce AI infers this person is a Quality Assurance professional specializing in SaaS and payment systems.

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Skills

Core Skills

Quality AssuranceAgile TestingAutomation Testing

Other Skills

10-Key TypingAPI TestingAgile MethodologyAgile Software DevelopmentAnalysisAngularApplication TestingAutomation ScriptingBlack Box TestingBookkeepingBug TrackingCC++CalendaringCascading Style Sheets (CSS)

About

Professional Summary Detail-oriented Manual QA Tester with over 9 years of experience in both onsite and remote roles, progressing from QA Engineer to QA Manual Supervisor. Skilled in managing the full testing lifecycle across diverse platforms including desktop web, mobile apps, and integrated hardware systems. Adept at collaborating with cross-functional teams to ensure high-quality product delivery by aligning testing efforts with business requirements and development timelines. Experienced in creating and maintaining detailed test cases and executing a wide range of testing types including functional, regression, end-to-end, smoke, and post-deployment testing. Strong domain expertise in payment systems, ticketing solutions, mobile payments (Apple & Google Passes), and consumer/admin workflows. Key Platforms & Devices: MacBook, Windows Surface, iPhone, Android phones and tablets, credit card readers, ticket printers, cash drawers.

Experience

Tixtrack, inc

QA Manual Supervisor

May 2017 – Feb 2024 · 6 yrs 9 mos · Los Angeles, California, United States · Hybrid

Lead test planning, execution, scheduling, and reporting, ensuring alignment with project timelines and objectives.
Monitor and track Sprint progress, ensuring timely delivery of high-quality features.
Perform QA validation for new Sprint features, ensuring they meet acceptance criteria.
Create, maintain, and continuously improve comprehensive test cases based on detailed requirements.
Review and refine Story acceptance criteria in collaboration with product teams to ensure clear, testable outcomes.
Identify and communicate risks to stakeholders, ensuring proactive resolution and minimal disruption.
Perform detailed testing, analysis, and process management to drive quality improvements.
Champion continuous enhancement of test coverage and test effectiveness, optimizing testing workflows.
Work within Agile methodology, including Rally for task management and facilitation of daily stand-up scrum meetings.
Conduct QA applicant interviews and contribute to hiring decisions, ensuring alignment with team and organizational needs.
Review and provide feedback on test cases developed by the QA Manual Team, ensuring adherence to best practices.
Supervise and mentor QA Manual team during sprints, ensuring smooth testing processes and adherence to timelines.
Test a wide range of hardware devices, including desktop web apps, mobile web apps, mobile apps, credit card terminals, ticket printers, ticket scanners, mobile payments, and digital passes (Apple & Google).