Muskan Arora

Software Engineer

India4 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Engineered multi-version synchronization framework at ServiceNow.
Reduced client onboarding SLA from 8 hours to minutes.
Automated Tableau Reports generation, enhancing client insights.

Stackforce AI infers this person is a Backend-heavy Fullstack developer in the SaaS industry.

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Skills

Core Skills

MicroservicesJavascriptJavaRest Apis

Other Skills

API-driven data exchangeAutomationBack-End Web DevelopmentCompetitive ProgrammingContinuous Integration (CI)Continuous Integration and Continuous Delivery (CI/CD)Customer ServiceData StructuresDatabase Management System (DBMS)FlutterFull-Stack DevelopmentGrailsGroovyHibernateJava Applets

About

Software Engineer with 4+ years of experience developing scalable backend systems and distributed integrations. Currently at ServiceNow, where I engineered enhancements in Service Bridge, including a multi-version synchronization framework, cross-instance journal replication module, and the Service Exchange Admin Hub—a UI Builder–based diagnostic dashboard enabling real-time connection health monitoring, automated instance scans, issue detection, and guided remediation. Experienced in designing reliable, API-driven data exchange across instances. Previously at BlueOptima, built backend data processing and integration workflows using Java, Groovy, Python, REST APIs, and RabbitMQ, reducing manual operational overhead by 60–70%. Skilled in Java, JavaScript, ServiceNow server/client development (Script Includes, Business Rules, GlideRecord, Client Scripts), microservices, Docker, CI/CD with Jenkins, and distributed message processing.

Experience

Servicenow

Software Engineer

Sep 2023 – Present · 2 yrs 6 mos · Hyderabad, Telangana, India

MicroservicesJavaScriptServiceNow server/client developmentAPI-driven data exchange

Blueoptima

3 roles

Associate Software Engineer

Promoted

Oct 2022 – Sep 2023 · 11 mos

1. Implemented E2E automation of Tableau Reports generation using RabbitMQ, hence providing various insights about client data.
2. Curated a solution to manage Quarantined Emails for DevOps using internal REST APIs.

JavaGroovyPythonREST APIsRabbitMQ

Graduate Software Engineer

Jul 2021 – Sep 2022 · 1 yr 2 mos

1. Implemented E2E automation of Enterprise Creation Pipeline that helped reduce the SLA for client on-boarding from 8 hours to a few minutes.
2. Developed an integration framework for recording third party form submissions and creating appropriate Jira Service Desk tickets using REST APIs.
3. Automated delivery of Net Promoter Score (NPS) emails using internal APIs and created a stateful paginated UI.
4. Updated an existing application module to incorporate a mechanism which could detect any change in consecutive report runs using MD5 hash.

REST APIsJavaAutomation

Software Engineering Intern

Jan 2021 – Jun 2021 · 5 mos

1. Developed the logic to update Application Configurations on the fly thus eliminating the need to re-deploy the application incase of any config update.

Java