Akashdeep Singh Makkar — Product Manager

Seasoned technical professional with 14+ years of extensive experience of spearheading teams to render techno-functional support and drive operations across multi-million-dollar organizations. Skilled in managing end-to-end large scale CRM projects from planning strategy roadmap, developing applications/ portals, conducting dev-ops activities to performance monitoring and testing ensuring smooth go-live. Proficient in integrating systems while deploying various tools to steer efficient operations and delivery. Adept at fostering stellar business relationships to provide compelling value to the stakeholders. ☞ Specialities IT Strategy Formulation & Execution | Project Management | Program Management | Customer-facing Enterprise Solutions | Customer Success Integration | Gainsight Administration | Business Analysis | Data Analytics | Solutions Architecture | Incident Management | Project Lifecycle Management | Requirement Gathering | Quality Assurance | IT Best Practices | Process Design & Implementation | Process Optimization | Operational Excellence | Technical Support | Knowledge Management Practices | Resource Management | Stakeholder Management | Cross-functional Team Leadership | Client Relationship Management ☞ Tools & Technologies Oracle CX Suite: Marketing Cloud (Eloqua) | Oracle Sales Cloud (OSC) | Oracle Subscription Cloud | CPQ (Big Machines) | OSVC | Field Service Cloud AEM | Cisco UCCE | Veritas Entitlement Management (VEMS) | Financial Force | Apttus Salesforce | Veritas Partner Portal | Saba LMS | Aspect eWFM SalesForce.com (Service Cloud, Community Cloud, Zendesk | Customer Success: Gainsight PSA Automation: Financialforce | Contact Center: Sharpencx Call Center, Salesforce Omni channel, Talk Desk | Bug Tracking: JIRA | Cloud Status Page: StatusPage.io, Status.io ♕ Awards & Recognitions ✌ Honored with MVP award at Veritas ✌ Received CEO Spotlight for leading the Covid Task force and saving lives of employees | Veritas ✌ Honored with HOD award for training internal resources and building the CRM practice | L&T Infotech

Stackforce AI infers this person is a SaaS expert with a strong focus on CRM and enterprise applications.

Location: Pune, Maharashtra, India

Experience: 13 yrs 6 mos

Skills

It Strategy Formulation & Execution
Project Management

Career Highlights

14+ years of experience in IT strategy and project management.
Expert in managing large-scale CRM projects and enterprise applications.
Recognized for leadership in customer success and operational excellence.

Work Experience

Cohesity

Senior Manager, IT (11 mos)

Veritas Technologies LLC

Senior Manager IT (1 yr 10 mos)

PwC Acceleration Centers

Oracle CX Manager (11 mos)

Druva

Senior Manager (6 mos)

Veritas Technologies LLC

IT Manager (1 yr 11 mos)

Principal Developer – IT (1 yr 10 mos)

L&T Infotech / LTI

Techno- Functional Lead – Oracle CX (1 yr 1 mo)

Oracle

Techno- Functional Consultant – Oracle Sales Cloud (1 yr 1 mo)

KPMG

Program Governance (9 mos)

Associate Consultant – Oracle Sales Cloud (1 yr 6 mos)

American Express

Business Analyst (5 mos)

Sunder Enterprises

Asst. Sales manager (2 yrs 1 mo)

McLube Asia Pvt. Ltd.

Sales Engineer (1 yr)

Education

MBA – IT Business Management at SCIT - Symbiosis Centre For Information Technology

Bachelor of Engineering - BE at Maharashtra Institute of Technology

Akashdeep Singh Makkar

Product Manager

Pune, Maharashtra, India13 yrs 6 mos experience

Highly Stable

Key Highlights

14+ years of experience in IT strategy and project management.
Expert in managing large-scale CRM projects and enterprise applications.
Recognized for leadership in customer success and operational excellence.

Stackforce AI infers this person is a SaaS expert with a strong focus on CRM and enterprise applications.

Contact

Skills

Core Skills

It Strategy Formulation & ExecutionProject Management

Other Skills

Application Support ManagementClient Relationship ManagementCross-functional Team LeadershipCustomer Success IntegrationData AnalyticsEnterprise SoftwareGainsight AdministrationIT Best PracticesIncident ManagementKnowledge Management PracticesLeadershipOperational ExcellenceOperations ManagementProcess Design & ImplementationProcess Optimization

About

Experience

Cohesity

Senior Manager, IT

Dec 2024 – Nov 2025 · 11 mos · Pune, Maharashtra, India · On-site

Strategic Leadership:
Drive and help execute the overall IT strategy to meet the organizational goals.
Provide leadership and vision for the IT and Business Applications team.
Team Management:
Build and lead a high-performing team of IT professionals and business application specialists in offshore.
Foster a collaborative and innovative work environment between Onshore and Offshore team.
Applications Support Management:
Oversee and optimize the Applications Support team, ensuring the efficient operation and support of critical business applications.
Collaborate with other departments to understand business needs and ensure application functionality meets those requirements.
Manage and lead the application support for ERP, CRM, Customer Support, Telephony, KB systems etc, ensuring effective utilization and customization of these platforms to meet business needs.
Drive continuous improvement and innovation within the Enterprise applications and their environments.
Security and Compliance:
Help Implement and enforce security measures to safeguard organizational data and information systems.
Support the compliance activities to meet relevant regulations and industry standards.
Vendor Management:
Manage relationships with IT vendors and service providers in India.
Bring in the right contractors to ensure the team is adequately staffed
Project Management: (Transition and Cutover of the Acquisition)
Playing a crucial role in the Post cutover activities and ensuring the lights are green for the said organisations
User Support and Training:
Lead with the IT Sustain team to provide efficient and effective support for end-users.
Develop and implement training programs to enhance user proficiency.
Ensuring the team members have adequate trainings for the new applications.

Enterprise SoftwareLeadershipOperations ManagementTechnical SupportIT Strategy Formulation & ExecutionProject Management

Veritas technologies llc

Senior Manager IT

Feb 2023 – Dec 2024 · 1 yr 10 mos · Pune, Maharashtra, India

Global Enterprise Applications Support and Operations

Pwc acceleration centers

Oracle CX Manager

Mar 2022 – Feb 2023 · 11 mos · Pune, Maharashtra, India

Managing the Oracle CX projects and building the Oracle CX competency in the Lead to Revenue practice
Working on big scale transformation project and leading the solution architecture and delivery for the Quote to Order, Order to fulfillment and Invoice to cash journey
Oracle Field service cloud certified
Oracle Sales cloud certified
Oracle CPQ certified
Oracle Marketing cloud - Eloqua certified

Druva

Senior Manager

Sep 2021 – Mar 2022 · 6 mos · Pune, Maharashtra, India

Projects: NPS Survey, Driving internal & external campaigns for product upsell/ cross sell & support, LMS launch – Druva Academy (SkillJar), CTI Replacement
✌ Actively participated in Druva Academy launch by efficiently transforming from Skywriter Learning Platform to Skill Jar
✌ Thoughtful suggestions for response rate enhancement for customer satisfaction, and enhanced the Churn survey campaign to get more responses & also fine-tuned the NPS Campaign to increase the participation
➢ Defined and tracked KPIs like Customer Onboarding, Customer Churn Rate, Product Adoption, Product Deployment %, Boost Self-serve, Customer Retention, Health Score, and Reduction in Support tickets
➢ Spearheaded end-to-end Customer Success & Salesforce projects from strategy planning to successful execution & go-live while rendering post-implementation & deployment support to global clients
➢ Spearheading GCS Operations team of resources to manage customer success operations
➢ Formulated and implemented strategies & roadmaps, and checkpoints for the programs to successfully execute projects & stories on time with the highest quality output through process optimization (Salesforce Releases)
➢ Collaborating with Product Support, Customer Success, and Renewals team to render technical support while ensuring customer retention and growth
➢ Directed Customer Success Team by providing visibility and tool to enhance renewal rate and streamline customer interactions through effective Gainsight implementations

Veritas technologies llc

2 roles

IT Manager

Oct 2019 – Sep 2021 · 1 yr 11 mos

Projects: Project Aurora – Movement of SFDC to Oracle Sales Cloud | Project Liberty – Insourcing of IT Support & Operations from HCL | Territory Management Automation – Automating the TM at Veritas (Travelled Onsite – US)
✌ Transformed virtual selling capabilities by implementing AI applications like People.ai, Chorus.ai and Allego
➢ Enabled SLA driven support model, reduced SLA incidents, and boosted IT performance on a periodic basis by defining and measuring KPI metrics
➢ Spearheaded end-to-end solution delivery and support across business functions like Sales, Marketing, and Support
➢ Successfully transformed SFDC to Oracle Sales Cloud while setting up the systems & processes
➢ Supported the complete Oracle CX Cloud implementations, enhancements, and new releases
➢ Enabled implementations, support and operations for Customer-facing Enterprise Applications to include: OSC, CPQ, AEM, OSVC, Cisco UCCE, VEMS (Veritas Entitlement Management), Financial Force, Apttus Salesforce, Veritas Partner Portal, Saba LMS and Aspect eWFM
➢ Acted as a lead for Veritas Branding team taking care of Employee Engagement and Branding for internal and external employees
➢ Actively participated in internship program to hire and mentor interns in Veritas IT every year starting 2018

Principal Developer – IT

Dec 2017 – Oct 2019 · 1 yr 10 mos

➢ Coordinated with product teams building capabilities, implementing new business models and initiating cloud transformation of Veritas Legacy Products
➢ Liaised with Business Leaders across functions to execute technology strategies, and build scalable solutions to boost client satisfaction and overall customer experience
➢ Guided insourcing support operations, developed DevOps models, and optimized cost

L&t infotech / lti

Techno- Functional Lead – Oracle CX

Nov 2016 – Dec 2017 · 1 yr 1 mo · Pune, Maharashtra, India

➢ Successfully integrated Java Cloud Service (JCS) with Mobile Cloud Service (MCS) to get the desired UI
➢ Formulated & executed GTM strategy in collaboration with Oracle Sales Team & LTI Project team
➢ Rendered training to technical team on Sales Cloud to enhance skill-set and achieve a strength of Certified Consultants
➢ Initiated POC's to understand the effectiveness of the solution while demonstrating the capability to execute all requirements as a part of Pre- Sales activities

Oracle

Techno- Functional Consultant – Oracle Sales Cloud

Oct 2015 – Nov 2016 · 1 yr 1 mo · Pune, Maharashtra, India

➢ Successfully managed Oracle Sales Cloud Implementations from strategy planning to successful implementation

Kpmg

2 roles

Program Governance

Jan 2015 – Oct 2015 · 9 mos · Pune & Mumbai, In

Projects: Project Sumeru – Vodafone, iTransform – Polycab Wires & Cables, Anchor FCRM – Anchor Electricals
➢ Spearheaded one of the Largest Brownfield Transformation Program, globally to achieve customer experience excellence while driving Omni channel & Digital initiatives in collaboration with internal teams, vendors and client side stakeholders