Hiren Karakasia

Customer Success Manager

Mumbai, Maharashtra, India17 yrs 10 mos experience
Highly Stable

Key Highlights

  • Extensive experience in Customer Success Management.
  • Proven track record in team leadership and management.
  • Strong expertise in enhancing customer experience.
Stackforce AI infers this person is a Customer Success Manager with a focus on SaaS and AI-driven solutions.

Contact

kara.hiren@gmail.comLinkedIn

Skills

Other Skills

Business AnalysisCustomer ServiceLeadershipManagementMicrosoft OfficeTeam LeadershipTeam ManagementVendor Management

Experience

Idfy

Sr. Customer Success Manager

Mar 2024 – Present · 2 yrs · Mumbai, Maharashtra, India · On-site

Webengage

2 roles

Senior Manager - Customer Success

Promoted

May 2022 – Feb 2024 · 1 yr 9 mos · Mumbai, Maharashtra, India

Customer Success Manager

Apr 2021 – May 2022 · 1 yr 1 mo · Mumbai, Maharashtra, India

Haptik

2 roles

Customer Success Manager

Promoted

Apr 2019 – Apr 2021 · 2 yrs · Mumbai Area, India

  • Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company’s intelligent virtual assistant solutions enable Fortune 500 brands globally to enhance customer experience, while saving costs and increasing sales. Haptik has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra, Zurich Insurance among others.
  • Haptik is a part of the Reliance group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.

Assistant Operations Manager

Nov 2015 – Mar 2019 · 3 yrs 4 mos · Mumbai Area, India

Aircheck india pvt. ltd.

Assistant Manager Operations

Feb 2007 – Sep 2014 · 7 yrs 7 mos

Education

Shri Bhagubhai Mafatlal Polytechnic

Jan 2002 – Jan 2005

Upasana Lions English Medium School

Science

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