Jul 2019 – Aug 2024 · 5 yrs 1 mo · Chennai Area, India · On-site

• As a Full-Stack Developer at Zoho, I drive innovation and excellence within our CRM Plus and Marketing Plus suites, integrating sales, support, and marketing solutions to deliver an unparalleled customer experiences. Here are some highlights of my contributions:
• Performance Optimization: Significantly improved system performance by optimizing a critical SQL query, reducing its execution time from 1.8 seconds to 400 milliseconds
• Data Cleanup: Implemented automated processes for data cleanup triggered during idle periods and on-demand, ensuring GDPR compliance and adhering to our product's data deletion policy for inactive customers
• Enhanced User Experience: Enhanced customer onboarding with intelligent locale-based user information pre-population, increasing onboarding rates by 12%
• Users Module Revamp: Led the revamp of our products' users module, simplifying access to user data and metrics across the suite in a unified and user-friendly manner
• Security and Privacy Measures: Implemented Encryption at Rest (EAR) to enhance data security and comply with industry standards. Introduced an audit log for authorized users to track specific actions within the product, ensuring transparency and accountability
• Code Standards and Frameworks: Initiated and led the code standards and frameworks team, establishing coding standards and integrating frameworks to enhance development efficiency and product quality
• Docker Development Platform: Created a streamlined platform for developers to deploy setups using Docker containers
• Locale Management: Migrated static locale lists to dynamic, regularly updated lists for global compatibility
• Quality Assurance: Ensured the reliability of newly developed features through rigorous unit testing practices
• Customer Satisfaction: Consistently resolved customer issues within SLAs, prioritizing high satisfaction levels

May 2019 – Jul 2019 · 2 mos · Chennai Area, India · On-site

• Training: Completed rigorous full-stack development training, mastering a diverse range of technologies
• Product Architecture: Analyzed and comprehended Zoho's product architecture, gaining profound insights into design principles and structure
• Application Development: Designed and developed applications to apply theoretical knowledge, refining proficiency in OOPS principles, and grasping High-Level Design (HLD) and Low-Level Design (LLD) concepts effectively