Jul 2021 – Present · 4 yrs 8 mos · Noida, Uttar Pradesh, India · Hybrid

• Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2). Apart of it, providing RPA Support/Analysis (Blue Prism) to automate the processes into the applications.
• Design, develop, and configure software systems to meet market and/or client requirements end-to- end. Liaise between multiple business and technology teams to analyze and assess automation feasibility.
• Elicit, analyze, document and validate business requirements using a variety of tools including research, interviews, document analysis, and process analysis with an understanding of how to derive user stories.
• Work with operations, subject matter experts and stakeholders to fully and clearly document the as-is business processes to the granular or keystroke level of detail that is required.
• Designing Rapid Automation process solutions in accordance with standard design principles and conventions using VISIO.
• Creating and maintaining RA Solution documentation (PDD, SDD, Test Cases etc.)
• Creating and documenting test procedures and scenarios for the pre-UAT phases. Supporting the Operational Teams during the UAT and roll out phases.
• Work closely with project managers, subject matter experts, and technical leads to create solutions that best deliver value to stakeholders.
• Problem solving issues that arise in day to day running of RA processes and providing timely responses and solutions as required.
• Monitors trends and results from technical support calls to advise senior team members on performance of existing systems.
• Worked on Application/Production Support for multiple applications as Application IT Analyst (L1/L2).• Creating and maintaining RA Solution documentation (PDD, SDD, Test Cases etc.) • Developing, configuring programs, scripts and objects that are efficient, well structured, maintainable and easy to understand •