Silochna Shori — Product Manager

1. Good experience with cisco gateways/cube/cisco call manager express, CUCM , CUC , PRI-E1/T1 2. Good experience in handling P1/P2/P3 cases and escalations when required. 3. Worked with protocols like SIP, SCCP , MGCP, h.323 4. Worked on issues like calling routing/one-way audio/no-way audio/ fax/Cisco ip phone configuration issues. 6. Worked as a TAC engineer in Collaboration Multi Services Team as apart of Cisco Global CX centre. · Debugging expert in different protocols like SIP , PRI, MGCP, H323, FAX (T.38 , modem passthrough). · 7. Experience in providing Voip support to various geographies, including North Sea, AGT, Oman, GOM, North Africa. 8. Experience in working on tools like - Kurmi , ETMS , ESP , CSone , Solarwinds 9. Server - CME , CUCM , GATEWAY , UCC , CUC , UCCE 10. Finesse issues

Stackforce AI infers this person is a VoIP and Unified Communications specialist with strong technical troubleshooting skills.

Experience: 4 yrs 7 mos