Feb 2019 – Nov 2019 · 9 mos · Mumbai, Maharashtra, India

• Documenting high-level and detailed specifications for complex architectures and designs.
• Building a meaningful relationship with customers.
• Gather requirements & understand business goals and drivers for cloud operations and translate into an appropriate technical solution for the infrastructure teams.
• Responsible for the evaluation of technical risks and map out mitigation strategies.
• Designing and deploying dynamically scalable, available, fault-tolerant, and reliable applications on the Cloud.
• Selecting appropriate Cloud services to design and deploy an application based on given requirements.
• Performance Management - Monitor and tune system to achieve optimum performance levels, and provide reports to support metrics collection.
• Work closely with Sales team to identify business opportunities, customer technical objection and develop a strategy.
• Advisory consultant on building a cloud-native application.
• Assisting application development teams with cloud environment sizing, design of disaster recovery capabilities to meet the app needs. Also assisting with Management and governance of cloud capability usage and support optimizing the consumption.

Jun 2015 – Jan 2019 · 3 yrs 7 mos

• Architecting Cloud Solutions (IaaS/PaaS) for customers on AWS, Azure & GCP.
• Propose suggestions and best practices to optimize customers’ cloud presence, performance, security, and cost.
• Lift and Shift applications like SAP, AEM, etc. on AWS/Azure/GCP from on-premise/cloud.
• Provide solution for cost optimization on AWS, Azure & GCP.
• Re-Platform the application to leverage cloud IaaS, PaaS service.
• Designing and deploying dynamically scalable, available, fault-tolerant, and reliable applications on the Cloud.
• Selecting appropriate Cloud services to design and deploy an application based on given requirements.
• Providing Pre- and Post-Implementation application support and enhancement support to the client.
• Migrating complex, multi-tier applications on Cloud Platforms.
• Managing and supporting the customers' cloud workloads and deployments.
• Migration execution using different Tools- Azure Site Recovery (ASR), Carbonite Migrate, Cloud Endure.

May 2014 – May 2015 · 1 yr

Oct 2013 – Apr 2014 · 6 mos · Mumbai Area, India

• Planning, designing, implementing, etc. LAN/WAN network infrastructure for VMWare & Hyper-V Cloud environment.
• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client's location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Consult companies in implementing advanced Networking features available Hyper-V 2012.
• Experience in problem solving on IP Core networks including routing convergence issues, routing configuration issues, WAN protocol issues
• Experience in providing troubleshooting support to maintain all network systems.
• Evaluate new and emerging technologies.
• Strong hands-on experience in Installation, Configuration and troubleshooting of Cisco Routers and Switches.
• Implementation & Configuration of DNS Server, NAT.
• Strong knowledge of all networking systems such as for installing, load cisco routers, switches & maintaining and troubleshooting.
• Designing, Optimization, Implementation, QoS Factors and Maintenance.
• Good experience on DR applications/features like Hyper-V replica on Hyper-V.

Mar 2012 – Jun 2013 · 1 yr 3 mos · Mumbai Area, India

• Address user tickets regarding hardware, software and networking.
• Walk customers through installing applications and computer peripherals.
• Ask targeted questions to diagnose problems.
• Guide users with simple, step-by-step instructions.
• Conduct remote troubleshooting.
• Test alternative pathways until resolve an issue.
• Customize desktop applications to meet user needs.
• Record technical issues and solutions in logs.
• Direct unresolved issues to the next level of support personnel.
• Follow up with clients to ensure their systems are functional.
• Help create technical documentation and manuals.
• Troubleshoot technology issues.
• Perform remote troubleshooting.
• Help new employees set up their workstations.
• Work with existing vendors to evaluate new technology.
• Advise executives on the best technological solutions for an organization.
• Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.
• Test, install and set up application programs on user workstations.
• Test network connections.
• Train end users when new software or IT regulations arrive at a company.