Jul 2024 – May 2025 · 10 mos · Pune, Maharashtra, India · On-site

Aug 2021 – Feb 2024 · 2 yrs 6 mos · Pune, Maharashtra, India · Hybrid

• Deploy and Configure dot net applications
• Collaborate with Development and QA teams on required application changes and support
• Provide a high level of technical support to off-shore and On-shore teams
• Collaborate with IT team to perform application preventive maintenance and health monitoring
• Execute daily deployment tasks and monitor automation jobs
• Managing & Administering Active Directory, DHCP, DNS and IIS servers.

Jan 2021 – Aug 2021 · 7 mos · Pune, Maharashtra, India

• Perform and manage daily database maintenance, monitoring and performance tuning tasks/jobs
• Configuration parameters, transferring system databases and managing users and logins.
• Implemented appropriate backup and restore strategies to protect all data assets.
• New system installation and setup, and customize them for business needs.
• Configuration of Smart FTP on Windows Server.
• L1 Windows support for troubleshooting
• Implemented Microsoft DHCP, DNS, WSUS, Fault tolerance, user and group management.
• Manage file server and manage sharing permission and NTFS permission
• To provide round the clock customer support delivering high quality & prompt technical query resolution through trouble Ticketing Support Request.
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization
• System Health Check and monitoring incremental backup on daily, weekly and monthly basis

Feb 2019 – Jan 2021 · 1 yr 11 mos · Pune, Maharashtra, India

• Responsible for the design, implementation, and support of core Windows server infrastructure in the corporate environment (Active Directory, DNS, etc.)
• Working with customers to identify software problems and advising on the solution
• Logging and keeping record of customer/employee queries
• Updating self help manual so customers/employees can try to fix problems themselves
• Mail Troubleshooting
• create and maintain AD environment management documentation on as necessary basis
• Configured Group Policy Objects to create a secure Windows Infrastructure.
• Created user ID's, roles, groups OU's etc
• Created/modified user account, security groups, and distribution list to protect company proprietary information.
• Day to day admin and monitoring of network usage
• Antivirus & Patch management
• Basic knowledge of TCP/IP, SMTP, DHCP and DNS server Management
• Monitoring experience on Nagios and MRTG monitoring tool.
• Handling daily operations using Ticket system and Chats.
• Ensuring the highest levels of systems and infrastructure availability.
• Discuss with vendors and other IT person for problem resolution.
• Diagnosing and troubleshooting laptop and desktop issues.
• Installation of network Printers.

Nov 2017 – Aug 2018 · 9 mos · Pune, Maharashtra, India

• ● Managing server through control panels like Plesk & DirectAdmin on windows & Linux platform.
• ● Monitoring services, servers and application through Nagios tool.
• ● Managing DNS zones for domains.
• ● Handling all sort of technical issues related Email, Website and FTP & remote support through Team Viewer.
• ● Monitoring server's and service's health through Nagios.
• ● Troubleshooting Mailing and hosting, Application related issue.
• ● Provided support to clients using ticketing system, chat (OTRS ticketing system),Service Desk/Remedy.
• ● Solving Mailing problem on Linux through Direct admin and Zimbra mail admin panel.
• ● Played vital role in shifting/migration of mailing services of multiple domains on zimbra mail Servers.
• ● Provide 24*7 technical supports to Local as well as International customer on Phone, Chat & Mail.

Jun 2017 – Oct 2017 · 4 mos · Pune, Maharashtra, India