Shubham Khatri

Consultant

Gurgaon, Haryana, India7 yrs 1 mo experience

Highly Stable

Key Highlights

Proficient in global technical troubleshooting.
Strong problem-solving and communication skills.
Experienced in comprehensive system administration.

Stackforce AI infers this person is a skilled IT Support Engineer with expertise in network systems and technical support.

Contact

Skills

Core Skills

It OperationsTechnical Support

Other Skills

Active DirectoryAmazon Web Services (AWS)Analytical SkillsCC++Cisco NetworkingCloud ComputingComputer ScienceCore JavaCustomer ServiceCustomer SupportData AnalysisDevOpsExceeding Customer ExpectationsHTML

About

Experienced and dedicated IT Support Engineer with a strong background in managing network systems and providing technical support. Skilled in Active Directory, Windows Server, and Computer Networking, with proficiency in Microsoft Office and system configuration. Demonstrated ability to troubleshoot and resolve hardware and software issues. Experienced in working in a team environment and collaborating with cross-functional teams. Committed to ensuring optimal network performance and smooth operations. Strong problem-solving and communication skills, with expertise in global technical troubleshooting, elevated service for priority/VIP users, responsive call management, and proficient escalation resolution. Experienced in comprehensive system administration, including expertise in Cisco and Sophos networking technologies. Proficient in Microsoft Azure & Intune, Azure networking, SQL queries, Mac OS, Windows, desktop support, incident management, ITIL practices, MDM solutions, and SaaS applications.

Experience

Infosys

Consultant

Jul 2024 – Present · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Squarepoint capital

Support Analyst

May 2023 – May 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

IT OperationsMicrosoft AzureActive DirectoryVMwareMicrosoft IntuneHelp Desk Support+7

Publicis sapient

2 roles

Associate L2 Information Technology

Jan 2022 – Apr 2023 · 1 yr 3 mos

IT OperationsMicrosoft AzureSystem PerformanceAnalytical SkillsIncident ManagementActive Directory+8

Associate L1 Information Technology Analyst

Dec 2019 – Oct 2022 · 2 yrs 10 mos

Daily work Includes:
1)Remotely troubleshooting of Laptop of Users all over Globe i.e APAC, EMEA, ZA, NAMR, US & UK
2)Handling Priority /VIP user calls and providing outstanding customer service on technical issues.
3)Response and closure of call within committed norms.
4)Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-user
5)Troubleshooting and Maintenance of HP, Canon printers, Print servers.
6)Provide Remote support using the following software Bomgar, Skype for Business.
7)Troubleshoot network problems related to every component
8)Established solid work interactions with customers and employees alike
9)Assembled information and customer feedback to clarify client requirements

IT OperationsMicrosoft AzureSystem PerformanceAnalytical SkillsActive DirectoryTechnical Support+5

Groupm

IT Support Engineer

Feb 2019 – Nov 2019 · 9 mos · Gurgaon, India

My Role Includes:
1)Daily Real-Time IT Issues resolution.
2)Taking Care of Network of Essence Connection.
3)Issues related to LAN, WAN, VPN.
4)Work experience on things like CISCO, Sophos.
5)Giving all supports on software like BARC, MAP, RAM, Google SEO, Google Analytics, etc
6)All works related to System Admin
7)Management of all inventory accessories like Laptop, Mouse, chrome box.
8)Work Experience on different-different OS like windows, IOS, Linux, etc.

IT OperationsSystem PerformanceAnalytical SkillsActive DirectoryTechnical SupportMicrosoft Office+3

Sriyug print production

Software Developer

May 2018 – Jul 2018 · 2 mos · New Delhi Area, India

It's a startup company who is dealing with their products on e-commerce websites like Amazon, Flipkart etc. They sell their products after customizing by themselves.
I was there to look after their website and new product launching. Adding this I was used to handling their seller portal(Amazon, Flipkart, Shopclues, Snapdeal) inclusion of all work regarding every product.
Also, I maintain their product's inventory.
There I also used to learn about SEO and Business analytcs and some facts about Keywords usage.