Nov 2023 – Jun 2024 · 7 mos · Bengaluru, Karnataka, India

• Led customer service engineering platform team of four people, automating chatbot self-service, which is actively saving millions of dollars for the business.
• Worked on a mission to increase chatbot containment rate by 10-20%.

Mar 2022 – Nov 2023 · 1 yr 8 mos · Bengaluru, Karnataka, India

• Helped business to modernise the Ocean booking service and Inland service of Maersk.
• Modernised the Maersk ecosystem that is receiving ~60M transactions per month with ~30PB data generated.
• Built billing governance microservice from scratch to help the business save more than $60M in uncharged invoices.
• Developed high performing gRPC microservices from scratch.
• Key role in design decisions that are based on extensive domain analysis and benchmarking.

Dec 2020 – Feb 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Automated the inspection of 5000+ bond documents using NLP modules, resulting in reduction of business inspection effort from several days to few hours.
• Used pre-trained PyTorch model for concept extraction.
• Used BERT model to review generated answers for the questions.
• Used BART model to generate questions from pre-defined labels.

Dec 2019 – Dec 2020 · 1 yr · Bengaluru Area, India

• Developed Backend APIs for Safebuilt build plan audit automation as part of Safebuilt Transformation project.
• Developed Java backend modules and UI for COVID-19 Ventilator Demand Forecast App.
• Developed and maintained multiple Java back-end modules that act as frontend/upstream for analytical applications.
• Worked on developing speech to text engine that process SIP audio streams and generate plain text for NLP.

Dec 2018 – Dec 2019 · 1 yr · Cochin Area, India

• Developed and manage components for Expedia, World's largest travel booking company.
• Worked on Expedia Outbound Communication System (dynamic emails) migration.
• Worked under Expedia Partner API booking team.

Jul 2017 – Dec 2018 · 1 yr 5 mos

• Develop Java microservices from scratch for B2B products.
• Prototype and develop customer loss prediction model using deep learning.
• Build deep neural networks using custom neural net configurations.
• Build convolutional neural networks for image classification.
• Implement Hyper parameter tuning to obtain optimal neural net configuration.
• Analyze and implement data augmentation for dimensionality reduction.
• Perform Principal Component Analysis for training data dimensionality reduction.
• Convert Keras deep learning implementation to java based DeepLearning4j library.
• Evaluate/Assess accuracy of the neural net model using DeepLearning4j.
• Performance Analysis and benchmarking on DeepLearning4j.

Jul 2014 – Jul 2017 · 3 yrs

• Had both IC & team management roles in developing 2-3 Java microservices for B2B products within the span of 2 years.
• Experience as team lead for multiple front-end projects using BackboneJS
• Individual contributor roles in multiple projects in Spring boot; handled projects under tight deadlines.

Jul 2012 – Jul 2014 · 2 yrs

• Individual contributor role in native Spring applications.
• Delivered multiple short-term microservice projects within the deadline.
• Implemented new XML components in the Spring application to integrate new insurance policies for the business.