Jul 2020 – Dec 2022 · 2 yrs 5 mos · Texas, United States

• Lead a team optimizing and managing 30 automation solutions written in Java (Spring-based and Maven-based) in AWS and WorkFusion(Built on AWS) generating savings of $2M.
• Improved critical incident management, RCA procedures, and monitoring tools leading to a 45% reduction in incidents on the platform.
• Improvement of development and operational governance resulting in 20% faster delivery times.
• Ad-hoc report generation from huge datasets using SQL and data preprocessing techniques to provide intelligence for strategy and investment decisions.
• Design and implementation of an AWS-based user interface for customized document processing.
• Collaborating with diverse business teams to identify, plan and implement solutions using scalable systems.

Jun 2019 – Aug 2019 · 2 mos · Bangor, Maine Area

• Gathering requirements from diverse business teams and generating actionable intelligence and recommendations for strategic decision-making and capital reinvestment for the loan management and customer experience teams.
• Restructured company dashboards using unstructured data for the VoC program.
• Process, journey, and experience mapping for customers to understand optimization and automation opportunities.

Sep 2018 – May 2020 · 1 yr 8 mos · Orono, ME

• Led a team of 4 graduate assistants to assist professors in research, teaching, and course development for technical and non-technical courses.
• Assisted students with MySQL and website development projects.
• Tutored students in Python, SQL, HTML, and networking concepts.
• 3. Data gathering, analysis, and result visualization using tools like SurveyMonkey and Tableau for the business school marketing team.

Jul 2013 – Nov 2017 · 4 yrs 4 mos · Bengaluru Area, India

• Optimized the largest distributed data processing network to increase efficiency by 20% and reduce the latency of real-time data reporting to less than 15 minutes.
• Improved the critical incident management process to reduce detection to resolution time by 10%.
• Architectural review and optimization of new applications to increase the speed of processing by 15%.
• Creation and maintenance of tools, alerts, and procedures for the management of distributed system processing close to 3 petabytes of data every day.