Pallavi Chourasia

Associate Consultant

Bengaluru, Karnataka, India10 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

8 years of experience in IT service management.
Expertise in managing SAP systems and technical support.
Strong analytical and problem-solving skills.

Stackforce AI infers this person is a skilled IT Service Management professional with a focus on SAP and database technologies.

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Skills

Core Skills

Sap HanaIt Service ManagementSap BasisDatabase ManagementIt Service Delivery

Other Skills

Add-onsChange ManagementCheckpointDatabase Patch ManagementExcel DashboardsExcel PivotFirewallsHANAHANA UpgradesIT Infrastructure OperationsITIL CertifiedITIL Process ImplementationITIL Service StrategyITIL V3 FoundationIncident Management

About

A budding professional with almost 8 years of experience in IT service management. Designation in Infosys as Senior Associate Consultant IT. #Currently I'm part of development landscape management tech team under SAP Client , where I am responsible for managing around 4000 SAP System(ABAP & Java System, Platform :Windows/ Linux) Upgrade, patching and maintenance activity. *Accountable for providing end to end technical support and resolutions on the tickets raised by customer. *Expertise in Oracle, HANA, Linux, Putty, SPC, SNOW, BCP and multiple SAP internal Tool. *Involved in 24*7 Production and end user support. #Previously worked at DXC Technology (Legacy Hewlett Packard Enterprise) as IT Service Delivery Consultant. *Self motivated individual with good analytical and problem solving skills. Ability to communicate accurately with clients and management.

Experience

Infosys

Senior Associate Consultant

Jun 2022 – Present · 3 yrs 9 mos · Pune, Maharashtra, India · Hybrid

SAP System UpgradeTechnical SupportSAP Internal ToolsLinuxOracleHANA+2

Tata consultancy services

Senior SAP Basis Consultant

Feb 2020 – Jun 2022 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India

Work Responsibilities :
SAP Basis experience with various NetWeaver Release ECC with 6.0 NW 7.0 to 7.6
System installation, System Start/Stop, System Monitoring
RAM and CPU Resizing, Performance Tuning.
File System/directory and mount space issues.
Basic knowledge of Java enterprise portal, User Administration.
Client Configuration, Client refresh, Client Copy, Client Deletion.
SAP NOTE Correction and Implementation.
HANA Upgrades, Applying kernel packages.
DB Fix pack UPGRADE, SLES OS upgrade.
Online and Offline Backup and Recovery of HANA db
Temporary Shutdown/Parking system tickets.
Licence Installation via OS and R3 Level
Language Installation.
Bowbridge and Mcfee Services installation.
Various configuration such as SCOT, gateway, inbound outbound configuration. VSCAN, Local and Remote RFC, ADS Configuration, IGS and TREX
Password Management, SSO/SSL Certificate renewal
TR Import, STMS Configuration.
Upgrade support packages of SAP Components such as ST-PI, ST-A/PI, SAP GUI using SPAM and SAINT Tool.
Accountable for providing end to end technical support on the tickets raised by customer.
Having basic knowledge of Hana, oracle, Sybase, MSSQL, DB2 and MAXDB database
Expertise in Linux, Putty, SPC, SNOW, BCP and multiple SAP internal Tool.
Involved in 24*7 Production and end user support.

SAP BasisSystem InstallationPerformance TuningHANA UpgradesDatabase Management

Dxc technology

IT Service Delivery Consultant

Mar 2016 – Feb 2020 · 3 yrs 11 mos · India

Part of Database Patch Management team of Deutsche Bank Client.
Well experienced in service now, dbarmor, dbrib SharePoint, Outlook, O365, MS Office tools. Accountable for end to end coordination of change requests for Oracle, MSSQL & Sybase database/Grid/ACFS patching and upgrade activity.

Database Patch ManagementServiceNowChange ManagementOracleMSSQLSybase+2