Sagar Khurana

CEO

New Delhi, Delhi, India6 yrs 6 mos experience

Key Highlights

  • Led successful Same Day Delivery launch at Flipkart.
  • Improved payment success rate from 72% to 90% at Apollo 24|7.
  • Developed core analytics product for Fortune 500 clients.
Stackforce AI infers this person is a Product Manager with expertise in E-commerce and Fintech sectors.

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Skills

Core Skills

Product ManagementSupply Chain ManagementSoftware Engineering

Other Skills

Analytical SkillsBig Data AnalyticsBusiness AnalyticsBusiness DevelopmentC++Consumer InsightConsumer InteractionConsumer InternetCustomer ServiceDashboardData AnalysisData AnalyticsData ProcessingDatabasesDeal Execution

About

With a robust foundation in Electrical, Electronics and Communications Engineering from Indraprastha Institute of Information Technology, Delhi, I've honed my expertise in product management at Flipkart, where I led significant initiatives in the supply chain for Flipkart Health Plus. My core competencies lie in product development, leveraging tools like Sketch App and employing a strong problem-solving approach to drive results and innovations in the e-commerce space. During my tenure at Flipkart, our team successfully launched Same Day Delivery in major metro cities, enhancing the gross merchandise value by a substantial margin and improving the Net Promoter Score (NPS) through strategic product interventions. We also innovated in fulfillment processes to cut costs and increase GMV, all while speeding up delivery times and boosting customer satisfaction. My goal is to continue leveraging my skills to foster a culture of excellence in product management, bringing diverse perspectives to drive organizational success.

Experience

Stealth startup

Product

May 2025Present · 10 mos

Career break

Personal goal pursuit

Jan 2025Mar 2025 · 2 mos · New Delhi, Delhi, India

Agritech exploration

Sabbatical

May 2024Dec 2024 · 7 mos · New Delhi, Delhi, India · On-site

  • Developed a deep understanding of the agri value chain, focusing on market dynamics, key stakeholders, and investment opportunities.
  • Conducted 500+ user studies: Engaged with farmers, Youtubers, and industry stakeholders to map the farming lifecycle, agri value chain, key challenges, and opportunities within the agritech ecosystem.
  • Executed on-ground experiments across 30+ mandis in 10 states, testing tech-driven innovations in the GT trade of fruits and vegetables.
  • Collaborated with early-stage founders to refine their business strategies, develop core USPs, and craft compelling investment pitch decks while facilitating investor engagements.
  • Analyzed 50+ agri-business models, identifying fundamental pillars for building scalable and sustainable ventures in the sector.

Flipkart

Product Manager

Mar 2022Apr 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India

  • Key member of founding team at Flipkart Health+, part of 0-1 journey of Flipkart’s journey into e-health/e-pharmacy
  • Led Supply Chain Products [Promise, Fulfilment (Orchestrator, Automation), WMS & Logistics]
  • o Led vision, design, and roadmap for Promise 2.0: Launched v0 for Flipkart Health+ and Myntra, improving robustness, scalability
  • & extendibility for services expanding all of Flipkart (Jeeves, grocery, wholesale etc.)
  • o Drove product-led and cross-functional initiatives: Reduced delivery breach from 20% to 10% and improved NPS by 7 points
  • through strategic product interventions and stakeholder alignment across Design & 3PL partners.
  • o Introduced multi lane fulfilment: increasing delivery speed by 4%, additional 40% GMV from these lanes.
  • o Launched Same Day Delivery from ideation, design & execution in top 7 metro cities, increasing GMV by 20%, identified &
  • partnered with the right 3PL partners across these cities.
  • o Managed P&L for fulfilment, reducing annual cost overheads of INR 12 Cr by shipping multiple products together - improving
  • customer satisfaction and NPS by 2 pts.
  • Heading Retail Product [POS, CRM & Franchise Model (500+ Health buddies pan India) for Flipkart Health+]
  • o Developed & executed a data-driven roadmap reducing franchise payback period from 20 months to 14 months.
  • o Envisioned & built a B2B2C marketplace from scratch (0-1) for Flipkart Health plus improving selection & fulfilment experience
  • for franchise network.
Product ManagementSupply Chain ManagementData AnalysisStakeholder Management

Apollo 24|7

Associate Product Manager

Dec 2020Mar 2022 · 1 yr 3 mos · Gurugram, Haryana, India

  • Envisioned Industry first Payments playbook, accelerating Payment Order Success Rate from 72% to 90% (Gold Standard)
  • o Optimizing routing via multiple gateways & resolving payment journey integration issues.
  • o Improving user experience by adding saved cards, downtime errors & introducing retry journey.
  • Revamped help SOPs with tech interventions: Reduced resolution TAT from 24–48 hours to under 1 hour for high-impact issues, cutting
  • appointment cancellations from 12% to 6–7% and improving CSAT by 12 points.
  • Developed a core personalization en
Product ManagementUser ExperienceData Analysis

Soroco

Software Engineer

Jul 2019Dec 2020 · 1 yr 5 mos · Greater Bengaluru Area

  • Built core analytics product, driving automation decisions for analysts & CxOs at top Fortune 500 clients.
  • Designed and implemented data processing pipelines that are 10x faster & delivered projects 2x faster.
  • Owner of E2E development cycle from development, unit & regression testing, QA, DevOps & deployment.
  • Managed DevOps & Infrastructure requirements for required data analysis.
  • Worked on technologies including Python, Pandas, node.js, Django, ElasticSearch and PostgreSQL, celery, Redis, and Qlik Sense.
PythonData ProcessingDevOpsSoftware Engineering

Times internet

Product (Times Prime)

Mar 2019Jun 2019 · 3 mos · New Delhi Area, India

  • Analyzed Product engagement reports & other marketing efforts done by the team.
  • Automated Business Analyst requirements and Product Ad-hoc operational requirements to remove manual work done by the team improving productivity by more than 25%.
  • Gathered inputs from app reviews & QA to validate platform content requirements.
  • Handled content for events page population on a production website, created a streamlined flow of processes which includes content procurement from partners, content cleaning, upload, testing & release. TAT was reduced from 2 hours to 10 minutes.

Western digital

Engineering Intern

May 2018Jul 2018 · 2 mos · Bangaon Area, India

  • Part of Sandisk SSD Development team.
  • Benchmarked working of SanDisk product and other competitor’s products.
  • Found the breaking points in our product and suggested changes to improve SanDisk SSD performance by at least 20%

Healers at home

Product Analyst Intern

May 2017Jul 2017 · 2 mos · Noida Area, India

  • Designed requirements for a more robust IT system to remove redundant steps, reduce the turnaround time, simplify compliances in the complete Business process.
  • Automated Processes to reduce TAT for the HR team from 1 day to 5mins.
  • Analyzed, designed and implemented an outsourced CRM system that reduced TAT by 40%.

Education

Indraprastha Institute of Information Technology, Delhi

Bachelor of Technology (BTech) Honors

Jan 2015Jan 2019

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