Sunil Goyal

CTO

Gurgaon, Haryana, India24 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led AI initiatives improving engineering velocity by 30%.
  • Scaled engineering teams of 200-350+ across global markets.
  • Passionate about technology strategy and AI adoption.
Stackforce AI infers this person is a seasoned technology leader in Travel Tech and Fintech, specializing in AI-driven product innovation.

Contact

Skills

Core Skills

Ai AdoptionEngineering LeadershipProduct InnovationDigital TransformationCustomer Experience EngineeringProduct ManagementEntrepreneurshipProduct DevelopmentResearch And Development

Other Skills

AIAI-first engineering cultureAgile MethodologiesAmazon Web Services (AWS)AndroidBusiness DevelopmentCloud ComputingDevOpsDistributed SystemsGenerative AIJava Enterprise EditionLocation Based ServicesMobile ApplicationsMobile ComputingMobile Devices

About

Senior technology leader with 22+ years building and scaling large engineering teams across travel, e-commerce, payments, and digital telecom. Currently leading a 250+ people engineering function for a $10B global travel tech company, delivering platform innovation and large-scale product transformation. Recent focus: Driving Generative AI adoption across engineering and business workflows — from customer-facing product features to engineering productivity accelerators. Highlights: • Led cross-functional AI initiatives improving engineering velocity by 30% and reducing time-to-market for key product launches. • Delivered AI-powered enhancements for customer experience in travel booking, personalisation, and content generation. • Proven success in scaling teams of 200–350+ across India and global markets. • Cross-industry experience in high-growth digital transformation for enterprise scale. Passionate about technology strategy, AI adoption in enterprise, and building high-impact leadership teams. Beyond corporate responsibilities, as an angel investor, partnerships with visionary founders to build customer-centric products solving everyday problems.

Experience

Makemytrip

CTO Hotels

Jun 2022Present · 3 yrs 9 mos · Gurugram, Haryana, India

  • Spearheading the development of an AI-first engineering culture across teams, enhancing productivity and innovation.
  • Launched multiple innovative products leveraging generative AI, significantly improving user experience in the hotel and accommodation sector.
  • Drove a 30% increase in operational efficiency by implementing advanced engineering practices and fostering a 10X engineering mindset.
AI-first engineering cultureproduct innovationoperational efficiencyAI AdoptionEngineering Leadership

Airtel

SVP & Head Digital Customer Experience Engineering

Dec 2020May 2022 · 1 yr 5 mos · Gurugram, Haryana, India

  • Transformed Airtel Digital engineering into a high-performance culture, leading a team of 350-400 engineers.
  • Developed a unified platform strategy for Prepaid, Postpaid, Broadband, and DTH services across digital channels.
  • Spearheaded the redesign of the Thanks app, achieving over 100 million monthly active users and scaling clickstream events to 2-3 billion daily.
high-performance cultureunified platform strategyredesign of mobile applicationsDigital TransformationCustomer Experience Engineering

Paytm

2 roles

Senior Vice President Engineering

Aug 2019Dec 2020 · 1 yr 4 mos · Noida Area, India

  • Led all growth products including Paytm App. Responsible for leading and rolling out multiple new products. Part of CEO Office and led engineering transformation across multiple teams.
  • Responsible and owned Tier 1 platforms with requests scaling to 20K requests per second.
  • Built a strong next level leadership team and a strong culture of metrics across teams.
  • Paytm App Engineering: Restructured the entire app team and app architecture to get a faster release cycle. Owned core metrics for App including build app architecture restructuring for a large multi-vertical development team. Led metrics better than all competitors.
  • Growth and Promotions Platform: Built a central promotions platform catering use cases from payments, commerce, journey campaigns, loyalty, referral with multiple gratifications etc.
  • Order Platform: High throughput scalable order system which can scale easily from 1K TPS to 10K TPS with multiple microservices and sharded database.
  • Cloud Infra, Tools and Services: Built cloud tools from monitoring, deployment, build/release management, infra tooling.
  • Launched multiple products for new business initiatives for multiple teams – Chat, Contactless Ordering, Merchant Store and Mini Programs Platform – enabling third party merchants and internal apps to be launched on Paytm
growth productsengineering transformationhigh throughput systemsProduct ManagementEngineering Leadership

Head of Product and Engineering (Vice President)

Dec 2015Jul 2019 · 3 yrs 7 mos · Noida Area, India

  • Head of Product and Engineering at Paytm Mall: Led all product and engineering deliverables for Paytm Mall and Platform Services for Marketplace Engineering.
  • Responsible for board representation for all product and engineering initiatives.
  • Built 300 people strong engineering team for ecommerce business.
  • Product Management and Engineering across entire commerce functions for Paytm Mall (Catalog, Search, Recommendations, Order Management, Logistics, Promotions, Seller Platform, Mobile Consumer App/Web).
  • Restructured key platforms to lead consumer and seller journey from online commerce to an Offline O2O led commerce/retail journey.
  • Re-architected platforms on consumer web, app, and logistics/fulfilment - leading multiple verticals to coherently exist on common platform services and develop faster.
  • Led vertical specific engineering teams for Digital Recharges, Utility Bill Payments, Movies, and Entertainment.
  • Setup Devops, Cloud Infra and Site Reliability Team. Built platforms for infra, application and business monitoring.
product and engineering deliverablese-commerce engineeringDevOpsProduct ManagementEngineering Leadership

Freelance

Angel Investor

Jan 2018Present · 8 yrs 2 mos

  • Actively invested in seed-stage startups, focusing on innovative solutions to everyday problems.
  • Collaborated with passionate founders at Crofarm, Otipy, Yoho, ChattyBao, Middleware, and CodeCrafters.
  • Evaluated business models and market potential, leading to strategic investments that fostered growth.
  • Developed a keen understanding of emerging market trends and consumer needs.

Indian angel network

Member

Feb 2016Feb 2017 · 1 yr · New Delhi Area, India

  • Indian Angel Network is a network of Angel investors keen to invest in early stage businesses which have potential to create disproportionate value.

91springboard

Mentor

Feb 2016Feb 2017 · 1 yr · Gurgaon, India

  • Love interacting with young entrepreneurs building next generation of growth startups across product, technology, growth, leadership, business development, IPR etc.

Near (near.in)

Co-Founder Near.in (acquired by Paytm)

Jul 2014Nov 2015 · 1 yr 4 mos · Gurgaon, India

  • Near.in was a managed marketplace for local services that standardized local services with upfront pricing / comparison shopping and enabled people to buy local services at the click of a button. The aim was to make buying local services as simple as buying a product online.

Location labs (now avg)

Director of Engineering

Oct 2011Oct 2013 · 2 yrs · San Francisco Bay Area

  • I led Wirkle to a successful acquisition with Location Labs US (now Avast). Post acquisition, I was responsible for integration of India engineering operations with US successfully. Managed multiple engineering teams building family safety products for large scale web applications and deploying successful consumer products for Tier1 telecom operators - AT&T, Verizon, Sprint.
  • Lead Wirkle (a 70 member team) to a successful acquisition with Location Labs US, in Sept 2011. Provide overall M&A support for engineering integration between India and US.
  • Led design/architecture, feature development, performance/scalability building Mobile Parental Controls platform on Java stack for deployment on Sprint and Verizon.
  • Worked on improving performance and features for Spatial Storage platform (Java stack) and geofencing Android library.
  • Location Labs is the leader in mobile location-as-a-service with consumer products that enhance the personal safety of millions of users.
managed marketplacelocal servicesEntrepreneurshipProduct Development

Wirkle (acquired by location labs)

Co-Founder & CTO

Nov 2004Oct 2011 · 6 yrs 11 mos · Gurgaon, India

  • Co-founded Wirkle which was later acquired by Location Labs (now AVG). Wirkle launched one of the world's first mobile only social network - LinknSurf. The platform won international recognition at 3GSM Barcelona in 2007.
  • Conceived LinknSurf - a social network around mobile content on mobile phones, personal & group messaging, blogs, profiles, fans.
  • Built WAML (Wireless Action Markup Language), a mobile markup language enhancing user-experience for phones. Built an highly optimized (< 128 KB) app with an in-built mini web browser (supporting WAML). Holds US Patent for the platform.
  • Designed/developed/architected the server side platform. The platform provides support for aggregating RSS/Atom feeds from the web; search using Apache Lucene, includes transaction sync protocol for syncing a user state between server and mobile device; device heterogeneity support.
  • Wirkle later pivoted to Outsourced Product Development model with focus in consumer mobile space. Touched upon almost every part of the mobile app ecosystem. Built telecom grade client/server platforms within Social Networking, Instant Messaging, Location Based Services, Multimedia Streaming etc.
  • Responsible for all engineering/pre-sales activities for customers - primarily building consumer products for US customers.
  • Served as Solution Architect and Built multiple server platforms on Java stack - Video Surveillance Platform on mobile for DVR/IP Cameras/Web cams, Instant Messaging Platform using Jabber, SyncML server and Web applications.
  • Built Mobile Products - UI SDK for J2ME, Consumer Apps - Restaurant Finder, Social Networks and test/porting across hundreds of handsets - mobile web/iPhone/Android/Blackberry/Symbian/J2ME.
family safety productsengineering integrationEngineering LeadershipProduct Development

Salzburg research (suntrec sun technology research & excellence center)

2 roles

Researcher/ Senior Software Engineer

Jun 2002Nov 2004 · 2 yrs 5 mos · Austria

  • Software Engineer and Researcher in the area of semantic web, knowledge and content management. Did lot of study on metadata systems, information retrieval and making software application context aware using metadata/ontologies.
  • Designed/Developed solution architecture for semantic (metadata) middleware systems.
  • Developed desktop software in Java for ontology based multimedia authoring tool. Also, open-sourced an ontology visualization tool (RDF Graph Visualization Tool (RDF Gravity).
  • Wrote project proposals, technical deliverables, publish papers in international journals.
mobile social networkconsumer productsEntrepreneurshipProduct Development

Intern

May 2001Jul 2001 · 2 mos

  • Worked on a Middleware for Next Generation Multimedia Information Systems using peer to peer framework - JXTA.

Niit crcs

Project Intern/ Master Project

Jan 2001Jan 2002 · 1 yr · New Delhi Area, India

  • I wrote a lot of software in assembly for Personal Digital Assistant for Tourists. Tourists could carry on this digital device and could see location aware text, audio/visual information of monuments. The device had a GPS chip.
  • software (in C and assembly) for an 8951 micro-controller based handheld device (built within the project) to provide Location Aware (using GPS) Audio, Text, Visual and Map information to tourists.
  • a GIF decoder (87a, 89a formats) in assembly for viewing images, interfaces in assembly for GPS, LCD display, Key buttons, Audio and serial port for the handheld.
semantic webmetadata systemsResearch and Development

Education

Indian Institute of Technology, Delhi

Integrated MTech (BTech + MTech) — Mathematics and Computer Science

Jan 1997Jan 2002

DAV College Chandigarh

Jan 1995Jan 1997

St. Peter's Academy

Jan 1990Jan 1995

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