Aug 2022 – Present · 3 yrs 7 mos · Smyrna, Georgia, United States

• NickAJack Elementary Foundation is a none profit with the goal of raising funds and working with the NickAJack Elementary School to provide students and the community with the best educational experience possible.

Dec 2014 – Dec 2016 · 2 yrs · Greater Atlanta Area

• Worked with customers face to face helping them set up their cloud and on-premise environments for quick adoption of our software
• Pushed customers to upgrade their current packages in order to increase the overall sales of our enterprise tools
• Worked with multiple teams across the company to increase sales of our training offerings specifically in LATAM
• Provided customers with on site training of different tools including hands on labs to help the understanding and adoption of products
• Developed training modules for AirWatch SDK by collaborating with SME, Product Managers and support teams. Said training included student labs and live demonstrations. These classes were taught both online and onsite
• Trained customers to better understand, use and troubleshoot products provided by VMware AirWatch in English and Spanish
• Managed documentation and analyzed customer feedback reports to continuously improve customer service
• Acquired a wide range of experience setting up servers, cyber security, networking, App development (Android & iOS) and MDM
• Deployed VMware’s solution to On-Premise and SaaS customers for a wide range of business needs

Nov 2012 – Nov 2014 · 2 yrs · Houston, Texas Area

• Instructor Certified and taught the EPS & ETCS control systems to the astronaut crew from expedition 48
• Lead the design team and built portable telepresence system used to test types of equipment using 80/20 and various technologies
• Performed basic weight and balance analysis on different equipment to ensure it was stable and flight ready
• Created a mechanical neck joint for NASA’s Avatar project using rapid prototyping such as 3D printing and CAD software
• Developed the early anomaly detection database used to monitor live telemetry from the ISS for early failure detection on equipment
• Created knowledge base entries of anomalies aboard the ISS ensuring proper documentation of events for future reference
• Worked on the Early Anomaly Detection Program utilizing early AI & ML techniques to discover failures before they happen aboard the ISS

Aug 2010 – May 2011 · 9 mos · Atlanta, Georgia

• In charge of keeping record of research being done.
• Frequent tasks included preparing solutions and caring for lab equipment and other lab materials.
• Created nano tubes later used for other projects within the lab.