Rohan Nayak

CTO

Hyderabad, Telangana, India5 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in building conversational AI solutions.
Proven track record in automating customer support.
Strong background in large language models and NLP.

Stackforce AI infers this person is a Conversational AI Specialist with expertise in SaaS and Fintech solutions.

Contact

rohan.nayak@mresult.com +917337468247 LinkedIn

Skills

Core Skills

Generative AiConversational AiLarge Language Models (llm)Natural Language Processing (nlp)

Other Skills

.NET Core.NET FrameworkAPI IntegrationASP.NET MVCArtificial Intelligence (AI)BlazorC#Cascading Style Sheets (CSS)Continuous ImprovementData AnalyticsEntity ExtractionHTMLJavaScriptKore.aiLean Six Sigma

About

First principles thinker building conversational AI that understands humans, not just their words. Solving core market problems in human-machine interaction. Open to collaborating with deep thinkers who question why, not just how.

Experience

Mresult

3 roles

Technical Lead

Promoted

Apr 2025 – Present · 11 mos · Hyderabad, Telangana, India

Designed and led the development of a modular GenAI pipeline for a production-grade chatbot platform.
Focused on intent classification, entity extraction, Text-to-SQL and intelligent query handling using modern LLM system design techniques. Ensured seamless API integration, handled edge cases gracefully, and enabled scalable, context-aware user interactions through well-architected, decoupled components.

Retrieval-Augmented Generation (RAG)Generative AILarge Language Models (LLM)Prompt EngineeringConversational AIAPI Integration

Senior Software Development Engineer

Promoted

Apr 2024 – Apr 2025 · 1 yr · Hyderabad, Telangana, India

Leveraged LLMs to Deliver AI Solutions for Banking, Retail and Pharma Industries
AI Conversational Platform for Pharma Professionals:
Built a scalable, AI-driven chat interface enabling pharmaceutical professionals to interact naturally with data. Led backend development to ensure context-aware, intelligent responses.
Customer Support Automation for Banking:
Designed and delivered an end-to-end solution for a leading bank to automate support ticket creation. Integrated state-of-the-art LLMs with foundational principles to streamline customer support workflows.
Omnichannel Retail Bot for a Dubai-Based customers:
Developed a retail chatbot using the Kore.ai platform, enabling customers to browse and purchase products via chat. Delivered a seamless, omnichannel shopping experience across mobile and social platforms.

Large Language Models (LLM)Conversational AIData AnalyticsKore.aiPython (Programming Language)

Software Development Engineer

Oct 2022 – Mar 2024 · 1 yr 5 mos · Hyderabad, Telangana, India

Worked closely with the Kore.ai team to build and deliver Chatbots for the Banking and Insurance domain.

Acuvate

Software Engineer

Sep 2020 – Sep 2022 · 2 yrs · Hyderabad, Telangana, India

Part of core product engineering and implementation team to build and scale
https://botcore.ai/ to enable a low/no code Bot implementation framework.
Worked on multiple customer implementations to build intelligent Digital Human Assistants to deliver
Omnichannel experience for customers across brick & mortar, physical and digital assets of the
organization.

Gytworkz

Software Engineer Trainee

Jan 2020 – Jun 2020 · 5 mos · Hyderabad, Telangana, India

I worked with this company on building solutions using Python NLP models, Entity Extraction models and learning new technology. I was guided by Sri Hari .

Python (Programming Language)Entity ExtractionNatural Language Processing (NLP)