Jun 2023 – Present · 2 yrs 10 mos

• Spearheaded the ”Friendly Tech Specs” initiative by translating complex technical data on product pages into user-friendly language, enhancing customer confidence and simplifying purchasing decisions for Latitude, XPS, and Inspiron laptops.
• Architected a global Gen AI application to classify and categorise multi-language ”Cash on Delivery” (COD) feedback, driving actionable insights to support a strategic goal of reducing COD-related revenue
• loss by over 50%, representing a potential $37M ROI.
• Led the development of ”AutoPilot Audit,” an AI-powered solution to automate the auditing of technical specifications, targeting a 90% reduction in manual effort (saving 10,900 hours annually) and
• achieving 90% accuracy in discrepancy detection.
• Led the Global Dell Outlet (GDO) Team re-architecture, enhancing scalability and functionality, and developed its Price Parity solution, resulting in a $15M revenue impact.
• Led the architecture of the customer-facing Market Place Hub, enhancing Dell sales effectiveness by successfully integrating 4 third-party vendors.

May 2021 – Jun 2023 · 2 yrs 1 mo

• Architect and Develop an Accessibility solution for Dell.com, which will flag accessibility errors and suggest the solutions for the same and a real-time dashboard with all the error/success trades.
• Architect and Develop Web-scraping/ Monitoring/ RPA solutions for CSB Content Management organization and Dell Legal team.
• Build a single source of truth Dell.com content-related information which is consumed all over the organization.

Sep 2018 – Apr 2021 · 2 yrs 7 mos

• Worked on a Project called NEBULA, Which facilitates accurate and faster publishing of Order-Code attributes like Pricing, Discounts, etc. to Dell.com.
• Worked on a solution to resolve business challenges, such as auto sales-force request for the broken link in Dell.com
• Worked on an automated testing tool to help check the build quality of dell.com including Page quality and content of the Dell.com page

Jul 2017 – Sep 2018 · 1 yr 2 mos

• Worked as a part of the CSB Content Management Team, where I build an End to Solution to perform the validation of data given by businesses and what’s there in the Dell.com Pages
• End to end Automation of Dell.com premier pages auditing, which eliminated human intervention saving 160 hours/per week.
• Build and real-time Application to Audit the Dell pages to flag the dropped order codes from dell.com pages to the right feature team with 0 Manual Effort.