Nov 2021 – Mar 2025 · 3 yrs 4 mos · Bangalore Urban, Karnataka, India · Hybrid

• I work as a platform engineer. I have experience working independently and taking ownership of specific modules, with a comprehensive understanding of the entire product cycle. I have been the primary point of contact for technical collaborations with vendors for PaaS integration.
• Developed middleware services for establishing connections between cloud-native and PaaS solutions, using Node.js and AWS SDKs(DocumentDB, S3, Connect) and deployed on EC2 instances and Lambda.
• Designed reusable Node modules for our internal artifactory that can be utilized by both the Chat and Voice teams.
• Built Chat User Interface using React, S3, and CloudFront. Integrated essential features such as support for rendering of AWS-provided and custom structured content, dynamic configuration of chat and engagement attributes, chat rehydration, and other functionalities to streamline integration for website teams.
• Built analytics portal to track real-time and historical conversation history data and containment metrics.

Dec 2019 – Nov 2021 · 1 yr 11 mos · Hyderabad Area, India · On-site

• Collaborated with a team of contributors on chatbot and NLP projects for clients, focusing on developing enterprise-scale client projects and proof of concepts (POCs) for demonstrations as part of my responsibilities.
• Created Chatbots utilizing Node.js, Microsoft Bot Framework, and Luis, to perform requests to ServiceNow, PeopleSoft, and OData services for fulfilling requests. Solid grasp of context switching, request fulfillment, agent hand-off, and channel integrations for web and SMS platforms.
• Engaged in invoice processing requirements that involved using a messaging queue system to route documents through an NLP model for extracting crucial details like invoice numbers, total amounts, and other pertinent information. The extracted data was then transmitted back to the SAP system via OData integration.

Oct 2017 – Dec 2019 · 2 yrs 2 mos · Hyderabad, Telangana, India