Akilandeswari Gurusankaran

Frontend Engineer

Hyderabad, Telangana, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led integration of WhatsApp Business into Freshdesk ecosystem.
Engineered a real-time ticketing system using WebSockets.
Transformed a legacy module into a modular web component.

Stackforce AI infers this person is a SaaS Frontend Engineer specializing in scalable web applications and real-time customer interactions.

Contact

akilandeswari.gurusankaran@freshworks.com +918220081447 LinkedIn

Skills

Core Skills

ReactFrontend DevelopmentSoftware DevelopmentWeb Development

Other Skills

Cascading Style Sheets (CSS)Content Management Systems (CMS)Continuous Integration and Continuous Delivery (CI/CD)CursorData StructuresEmber.jsFreshworks marketplaceGitHub CopilotHTMLHTML/CSSJavaScriptJenkinsNode jsProgrammingQUnit

About

As a Lead Software Engineer with over 8.5 years of frontend experience, I specialize in React, TypeScript, and micro frontend architecture, creating scalable, high performing web applications that power real time customer interactions. At Freshworks, I have led several high impact frontend initiatives that improved scalability, speed, and user experience. I drove the integration of WhatsApp Business into the Freshdesk ecosystem, enabling seamless cross channel support and increasing ticket resolution efficiency by 12%. I also engineered a real time ticketing system using WebSockets, cutting update latency by 33% and enhancing responsiveness for support agents. Additionally, I led a major React migration project, transforming a seventy two thousand line legacy module into a modular web component, reducing maintenance effort by 30% and streamlining future deployments. I am passionate about combining clean engineering with measurable outcomes, leveraging tools such as GitHub Copilot and Cursor to accelerate development and mentor teams on AI assisted best practices. Whether it involves optimizing CI/CD, improving accessibility, or designing intuitive UIs for over 100,000 users, I focus on building solutions that scale and delight. If you are exploring opportunities in frontend leadership, performance optimization, or scalable architecture, let’s connect. I am always open to collaborate and open to relocate for the right opportunity.

Experience

Freshworks

4 roles

Lead Software Engineer Frontend

Promoted

Jul 2025 – Present · 8 mos

Specializing in React, micro-frontends, and real-time web experiences, with a strong record of guiding teams and high-impact product delivery. Focused on intuitive UX, maintainability, and accelerating engineering through AI tools like GitHub Copilot and Cursor.

Reactmicro-frontendsreal-time web experiencesGitHub CopilotCursorFrontend Development

Senior Software Engineer

Oct 2021 – Jul 2025 · 3 yrs 9 mos

Worked on the Freshchat product, enhanced the UI/UX of the web widget, acted as an L5 Developer Advocate, and guided customers in seamlessly integrating chat widgets into their tech stack.

Web DevelopmentSoftware DevelopmentEmber.jsReact.jsJavaScriptTechnical Leadership+4

Software Engineer - Frontend

Promoted

Sep 2019 – Oct 2021 · 2 yrs 1 mo

Worked on top Freshdesk features like Field Service Management(FSM), Average Handling Time (AHT), and MS-teams integrations.
Developed multiple apps to release in the Freshworks marketplace gallery.

Ember.jsNode jsContinuous Integration and Continuous Delivery (CI/CD)QUnitFreshworks marketplaceTechnical Leadership+5

Web Developer

Jun 2017 – Aug 2019 · 2 yrs 2 mos

Previously, was part of the Freshworks website operations team. Developed 100+ landing pages using a static site generator. Worked on Apostrophe (A Content Management System in node.js) to build and manage websites of different products across Freshworks.

HTMLCascading Style Sheets (CSS)Data StructuresWeb DevelopmentJavaScriptContent Management Systems (CMS)+3